David K.
Leads are not verified as they claim
Leads are not verified as they claim. I made complaints and all they do is just send more leads that are of little use. Canceled service twice. They keep charging my card anyway. They stop for a month then start up again. Response: Yes I was and I accepted a 30 day program. Which you automaticly renewed the next month. We spoke and said it would be canceled the following month. It happened again. We had another call and we ent thru it again. Frustrating and seems unethical practice and a bait and switch.
Response from Freight GenieApr 29, 2022
We feel sorry for the experience you had David. We have a 10 step criteria on our lead vetting process. Our lead generation team calls and verifies each and every shipper lead we give out to you and to all our customers. With that said, you still have to talk to them and close them and your sales skills comes into play here which is also vital. The leads no matter how vetted or verified they are, there is still work cut up for you to be able to close them yourself. We can replace leads on what you considered as "bad" and you just have to tell us that and we will replace it with no questions asked. With regards to the cancellation, you have been made aware of the terms and conditions we have set when you signed up for the subscription and agreed upon. Again we are sorry it did not worked out your way.