Freight GenieReviews of freightgenie.com

Response from Freight GenieAug 27, 2025

We hate 1-star experiences. When a customer does not win, we do not either. Here is the truth, with receipts. On the comment that we “wanted more money,” our program includes a Minimum Meetings Guarantee. If the minimum is not hit by term end, we keep working at no cost until you get the agreed meetings. That is what we did. You left before having a single dialogue, and did not answer our phone calls when we tried to reach out. We have call logs showing that. We do not charge extra to finish contracted delivery. That is a service guarantee: we work free until the outcome is achieved. Simple fact. On “did not fulfill their contract” and lead count, every lead and meeting is tracked with time-stamped logs. We will share your delivery report privately so facts decide, not feelings. Proof is data that supports claims, and we show the numbers and how we collected them. It was being fulfilled, and you pulled the plug without dialogue. On “most of your meetings as well or rescheduled,” in outbound B2B, reschedules happen. No one controls a shipper’s day. What matters is recovery. Our last 90 days show that 90 percent of canceled meetings were rescheduled and completed. That is why we judge performance on completed shows plus reschedules, not just a single calendar event. We will share the raw data on request. If you have the expectation of not experiencing reschedules, respectfully, sales is not for you. I built my companies by owning outcomes and removing risk. We stand by the work. If we miss, we make it right. If you want the remaining meetings, email us and we will honor the guarantee and work for free until your minimum is met. Winners win because they decide to. We are choosing to finish the job.

Response from Freight GenieAug 22, 2024

We want to clarify that we never received the services promised by your company. To enhance the results for our clients, we partnered with your company. Unfortunately, we encountered what we believe to be unethical business practices, zero execution, and false promises which led to dissatisfaction among many of our clients. We take our clients results very seriously. After gathering and presenting evidence to our legal team and bank, the case was ruled in our favor. It's disappointing that this situation unfolded in this manner, and we hope Ravi can reflect on the way his company is being run.

Response from Freight GenieJul 9, 2024

It’s a shame to see this review. We truly valued working with Chris - he is a great closer. We worked hand in hand with ANOBLE Logistics to help build their business from the ground up, achieving spectacular results in record time and business closures that led to a major ROI—in Chris’ words, millions closed. It’s unfortunate that a few miscommunications ultimately led to our mutual termination. At Freight Genie, we seek genuine partners and strive to foster a respectful and collaborative environment. Unfortunately, on numerous occasions, we felt our staff and team were subjected to abuse and false promises for payment, which is why we ultimately decided to part ways. We wish Chris and ANOBLE Logistics all the best in their future endeavors. If anyone wants to know more about any of these circumstances, please feel free to send me a message directly at [email protected]. Anthony Natale CEO, Freight Genie

Response from Freight GenieJul 1, 2024

Dear Reviewer, We totally understand that nobody likes unsolicited emails. However, B2B marketing is synonymous with email marketing. In 2024, every B2B company, from Fortune 500 firms to smaller enterprises, has an email marketing plan. Trustpilot is a platform for clients to review companies. We kindly ask that you keep your reviews focused on your experience as a client. If you no longer wish to receive emails from us, you can simply unsubscribe using the link provided in our emails or email us with "not interested," and we will ensure you are not contacted again. If our team has identified you as a potential broker or carrier we could assist, we will be persistent in our outreach. Our persistence is key to delivering results for our clients. Thank you for your understanding. Best regards, Anthony Natale CEO, Freight Genie

Response from Freight GenieJan 12, 2024

Hey Ma Dw, Thank you for your candid feedback. We want to assure you that at Freight Genie, we are complying with the spam guidelines of Google, as well as the regulations in Canada, the UK, and the USA. It's our policy to respect the privacy and preferences of all individuals, and we take great care in ensuring our marketing strategies are in line with these standards. Your comment regarding our industry relevance has been noted. We endeavor to tailor our services and outreach efforts to relevant businesses. This feedback is invaluable, and we will be reviewing and refining our processes to prevent similar mistakes in the future. We are also concerned about your perception of our product and business practices. We pride ourselves on maintaining integrity and high-quality service, and it is disheartening to hear we may not have met these expectations in your view. We would greatly value the opportunity to discuss your specific concerns in more detail. Please feel free to contact us so we can better understand and address these issues. Once again, we apologize for any inconvenience and disappointment caused. Your feedback is important to us, as it helps us improve and better serve our customers. We are grateful to platforms like Trust Pilot that facilitate open and honest communication. Sincerely, The Freight Genie Team

Response from Freight GenieApr 29, 2022

We feel sorry for the experience you had David. We have a 10 step criteria on our lead vetting process. Our lead generation team calls and verifies each and every shipper lead we give out to you and to all our customers. With that said, you still have to talk to them and close them and your sales skills comes into play here which is also vital. The leads no matter how vetted or verified they are, there is still work cut up for you to be able to close them yourself. We can replace leads on what you considered as "bad" and you just have to tell us that and we will replace it with no questions asked. With regards to the cancellation, you have been made aware of the terms and conditions we have set when you signed up for the subscription and agreed upon. Again we are sorry it did not worked out your way.