Free the SheepReviews of freethesheep.com

Placed an order a month ago which guaranteed delivery in 1-5 days. Obviously, I, along with thousands of others, have not received anything. Requested a refund and, over a week later, received a generic response providing me a shipping update and "if I wanted a refund then they will process it". I replied, "I requested a refund in my first email, please process it". ANOTHER week later, received a response "are you SURE you want to MISS OUT on the EDEN EXPERIENCE? if you are SURE then I can process the refund just let me know." I have already requested a refund twice over several weeks and they are still trying to steal my money. Avoid this terrible company.

Placed an order in November. Was told the hoodies would ship Dec 5th. By Dec 19th it still hadn't shipped. The company ghosted me for weeks, the finally said they'd refund me, but instead shipped the merchandise and has not responded to my emails. Do not risk your money on an item that is probably drop shipped from China.

Order placed 11/23/2025, promised by Christmas, still no ship date received as of 01/04/2026. I sent several emails and received automated responses stating I would receive items by Christmas, then offering gifts for the the delay. Horrible service, over promising and under delivering. If they are on back order, at least as "temporarily out of stock."

I have sent multiple email messages first asking when I would receive my item and then telling them to cancel my item because it was too late for the holidays. They say that they will cancel but yet they don’t do it and then AFTER the holidays the item ships. This is a horrible company!! BEWARE DO NOT PURCHASE FROM FREE THE SHEEP!!

Communication is poor! When I ordered it said BOGO and would be shipped in 4 days. Their phone number has a recording saying not accepting phone calls. Going through their website I could only get a respond saying ordered received. It was a requested Christmas gift for my grandson that was ordered in November. It was finally received 12-26 but only 1 not the bogo so far 4 emails has received no response. With Shipping $240 seen very similar at Menards for $40.00

They keep selling, but don’t deliver. I bought on Black Friday. They never came in for Christmas. While trying desperately to reach them, I notice they erase all bad reviews, never respond by email, and 3 days before Christmas wrote a “sob story” on Reddit. They continuously take orders AND money, and claim to be transparent- but they are only honest once called out multiple times. DO YOUR RESEARCH. Get this company to fail!!! They do NOT know how to do business. They steal your money and do NOT deliver. 4 days after Christmas I received another email stating they “hope” to send my product out in 2-4 weeks. They pretend it’s a supply issue. But when I checked out reviews - this has been happening to them for OVER A YEAR. They are scammers - people who keep selling a product they cannot deliver on, and when people try to warn other customers on their social media pages - they block and delete the comments. DO NOT BUY. Take your business elsewhere.

They take your order, charge your money and then do not deliver keeping making excuses "we are the small team, we will ship it soon". It was supposed to be a Christmas gift and the order was placed 11/30. Scam.

Scam!! Took my order in early Dec for the hoodie, told it would be here before Christmas. Have emailed several times to get tracking, and then to cancel. Today I got an email from the founder about all the problems they’ve had over the last few weeks, supply chain, docks, and telling me “transparently” that they are to blame for “communication” problems with customers. DUDE YOU KNEW THERE WERE PROBLEMS AND YOU STILL TOOK MY ORDER AND MONEY and promised FedEx would bring it before Christmas! You tell customers on 12/22, after all the assurances, to get it on Amazon instead? YOU have my $ and I’m not able to pay AGAIN and also Amazon is showing 12/27 delivery. I filed this as fraud with Amex because that’s what it is. Don’t order from this SCAM company