Michael K.
The software did not input my complete…
The software did not input my complete bank account number, and I only found out after it was filed with the IRS. I then tried to make sure it was correct for my state return, but low and behold, they printed the same incomplete bank number. So I have to wait for a check from the IRS and from my state. Ever since it was possible to file one's own taxes over the internet, I have been using online software to file my own taxes. I HAVE NEVER HAD THIS PROBLEM BEFORE! Not only will it take longer to receive my refunds, but there is also the risk that someone could steal the checks. Last year, I filed my taxes for free on the state website, and two years ago I used the IRS site. No problem at all. I will be using those again next year instead of screw you for "FreeTaxUSA." Their reply is bs because had I been able to enter the number twice, it would have recognized that it was not entered correctly the first time if it was my fault. Also, I tried to correct it before I submitted my state return, but the corrections was ultimately not accepted.
Response from FreeTaxUSAFeb 28, 2025
Hello Michael. As a self-prepared service, the software reports the information on the return exactly as it was entered in your account. We ask you to enter the bank account information for the direct deposit of your refund twice. This is done twice to verify that the correct information is entered. We provide preview copies of your return that you are able to review and verify that the information reported on them is correct before submitting them to the IRS. If you have questions about what was entered in your account for the direct deposit of your refund and what was reported on your return, please reach out to [email protected] or you can send a message within your account by clicking on the "Support" option.