FREESKY eBikeReviews of freeskycycle.com

Love my Wild Cat pro. Great build, very comfortable and loads of power so it is great for on and off road riding. The customer support is definitely top notch. Highly recommend others to purchase Freesky electric bikes

If you ever need somebody to help you, this is the guy very knowledgeable, and very helpful. He goes out of his way to make sure you get everything you need if you’re looking for an E bike he’ll be able to help you with every bit of information you need to know about it And show you every making model they have. I’m thankful the company has someone like this young man working for them, it makes things much easier to be able to get what you want without any questions asked.

Received my Freesky Ranger M-540 3 days ago. Very well packaged. Assembled and charged the battery. Couldn’t get the NFC card to scan so contacted technical support and Clint responded with a possible solution within an hour. Tried it and it works like a dream. Bike is a blast to ride. Impressive power and looks well built. Thanks Clint for helping me get my NFC card working.

I have given 2 stars because Jenson pre sale help was very good and the bike itself arrived quickly. The after sales service though was terrible and I have several unresloved issues. 1. The bike comes with the brakes the wrong way round for the UK market. I have been quoted over £50.00 by my local bike shop to swap them round and re bleed them. 2. I ordered a wider seat as normal seats I have issues with. That did not arrive with the bike and is sent from China, so I cannot ride the bike until it does. 3. It takes 4 to 5 metres before the motor kicks in and being so heavy this will be impossible to start on a hill and dangerous at a crowded junction or lights. I did reach out on the chat to support to ask if this could be changed as the manual does seem to have some settings but no explanation as to what they do. Unfortunately the reply from support was "you just need to peddle it" No knowledgeable answer. 4. The videos linked to you tube show all riders using an app with the bike, There is no app, the screen and controls are different to the one with an app. All in all not good sadly :( REVIEW UPDATE I was contacted again by Jenson. he has helped me with all the issues and I am no happy with the bike. His knowledge is excellent and he has organized the brakes being sorted at Freesky's expense.

Excellent service

I had an issue with accessing the settings to change the miles to kilometers. I emailed the support and Chloe gave me the instructions to access and make the changes. No Google or YouTube was helpful in this matter oh and the password to your settings is 1313 ;)

Very good product! It’s a very good quality with excellent service

I ordered the wrong version of the Wildcat and was hoping to make a substitution on my order to the ones I preferred. I emailed the service department and the response was rapid even with the huge time zone difference over a weekend. I spoke with Chloe in service via email. She was amazing to deal with and understood my mistake and even though it was my error and not Freesky’s. She made it right and did not charge me anything to fix the problem I caused myself. I plan to buy more bikes from this company and would recommend them to anyone.