FREESKY eBike Reviews | Read Customer Reviews of freeskycycle.com

FREESKY eBike Reviews | Read Customer Reviews of freeskycycle.com

FREESKY eBike reviews

702 approved reviews, newest moderated first

Michael B.
Jan 22, 2026
Freesky Fat Tire Washer
I've been riding the Freesky fat tire e bike since 2023 and so far have 4300 miles on it. It has been perfect and reliable. I just so happened to lose a custom washer off of the rear axle and Horlan was able to help me find and ship to me a new washer. Customer support experience with Freesky is excellent. Thank you.
Response from FREESKY eBikeJan 24, 2026
Thank you for the ⭐⭐⭐⭐⭐ review! 🙌 4,300 miles since 2023 — that’s awesome! We’re thrilled to hear your Freesky fat tire e-bike has been reliable and performing perfectly for so long. It’s also great to know Horlan was able to quickly help you locate and ship the replacement washer you needed. Your long-term trust and positive experience with our customer support mean a lot to us. Thanks for riding Freesky, and here’s to many more miles ahead! 🚴‍♂️⚡
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Stephen S.
Jan 22, 2026
Freesky is a great company they reached…
Freesky is a great company they reached out to me when I had a small issue with my Freesky Rocky that was resolved by video chat to show me how to correct an issue I was having with my ebike and since then my Rocky was been performing perfectly,it’s made this 67 year old man enjoy the outdoors whether riding trails down through the woods or just around my neighborhood.
Response from FREESKY eBikeJan 22, 2026
Thank you so much for the ⭐⭐⭐⭐⭐ review! 🙌 We’re delighted to hear that your Freesky Rocky is now performing perfectly and that our team was able to help you resolve the issue quickly through video support. It’s wonderful to know the bike has helped you enjoy the outdoors—whether on wooded trails or cruising around your neighborhood. Making riding accessible, enjoyable, and confidence-inspiring at every age is exactly what Freesky is about. Thank you for choosing Freesky and for sharing such an inspiring experience! 🚴‍♂️⚡
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Elvin
Jan 22, 2026
Very good attention
Very good attention, they solved my key problem that I had I was attended by Horlan. Excellent attention, I recommend them
Response from FREESKY eBikeJan 22, 2026
Thank you for your kind feedback! We’re glad to hear that Horlan was able to help resolve your key issue and provide excellent support. We truly appreciate your recommendation and are happy to have you as part of the Freesky community. Enjoy your rides! 🚴‍♂️
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Koushik R.
Jan 22, 2026
I am fully satisfied with my eBike…
I am fully satisfied with my eBike purchase. The build quality is excellent, and the ride is smooth and comfortable. The battery works awesome it lasts long, charges efficiently, and gives great performance even on longer rides. Overall, this eBike exceeded my expectations, and I would definitely recommend it to anyone looking to buy. Worth every penny!!!!
Response from FREESKY eBikeJan 22, 2026
Thank you so much for your wonderful feedback! We’re thrilled to hear that your eBike exceeded your expectations in build quality, comfort, and battery performance. Your recommendation means a lot to us, and we’re glad you feel it was worth every penny. Enjoy many more great rides with Freesky! 🚴‍♂️
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michel M.
Jan 21, 2026
I love this bike from the day 1
I love this bike from the day 1 , I buy upgrades to make the bike more for me , I had struggle with someparts twice but I got contact with a Guy from freesky named Horlan , he made the difference on my purchase even a year later , he even text me on my personnal number to ask me if everything was ok with the bike , I always have great and quick response to my struggle , proud to ride freesky and tells everyone around me I love the bike and aftersale service 10/10
Response from FREESKY eBikeJan 21, 2026
Thank you so much for sharing this—it truly means a lot to us. We’re proud to hear that you’ve loved your bike from day one and made it your own with upgrades. It’s especially great to know that Horlan was able to support you even a year later and make a real difference in your experience. Your trust, loyalty, and recommendation of Freesky mean everything to us. Enjoy every ride, and thank you for being part of the Freesky family! 🚴‍♂️
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Jefferson S.
Jan 21, 2026
I have the Freesky Rocky
I have the Freesky Rocky. It is a well made ebike and super fun to ride. It holds a charge well and I really like the card swipe to turn it on. Freesky has been a great company to deal with and they helped me via the chat on their website to figure out the programming for the under 20 mph vs the full power settings. They also reach out to me just to make sure all is going well! That's pretty cool, especially since I didn't even buy the bike from their website but from a local ebike dealer.
Response from FREESKY eBikeJan 21, 2026
Thank you for sharing your experience! We’re happy to hear you’re enjoying your Freesky Rocky and having fun with it. It’s great to know the battery life, NFC card start, and power settings are working well for you. We’re also glad our team could help via chat and check in afterward—no matter where the bike was purchased, our goal is to support every Freesky rider. Enjoy the ride! 🚴‍♂️
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Shane F.
Jan 20, 2026
Customer Service 5 stars
After doing some research, I decided on Freesky for several reasons. Quality builds, top speeds, and excellent customer service. Purchased the Warrior, and Alaska. Both bikes are awesome, very solid and fast! Had a small issue with the controller on the Alaska. Made a quick call to customer service and Jensen promptly responded with email providing a tracking # with a replacement part on the way next morning. I would buy again, and highly recommend!
Response from FREESKY eBikeJan 21, 2026
Thank you for the 5-star review! We’re thrilled to hear that both your Warrior and Alaska have lived up to your expectations in terms of quality and performance. It’s great to know Jensen was able to respond quickly and get the replacement controller on the way without delay. We truly appreciate your trust and recommendation—enjoy the ride, and we’ll be here whenever you need us! 🚴‍♂️
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Campbell
Jan 20, 2026
Alaska pro m520 e bike
Great bike, easy to put together,well balanced goes great on rocky roads, suspension is amazing, rides like a mountain bike. I love it. Horlan texted me a couple of days after I received it to see how it was. Great customer service C. Campbell
Response from FREESKY eBikeJan 20, 2026
Thank you for the great review, C. Campbell! We’re glad to hear you’re loving your Alaska Pro M-520 and that it performs so well on rocky roads with its balanced feel and smooth suspension. It’s also wonderful to know Horlan followed up to check in—your feedback means a lot to us. Enjoy every ride, and thank you for choosing Freesky! 🚴‍♂️
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