IW
Reliable
Quality of service and product, workmanship, artistry, prompt delivery, fair price,
Free My Paws helps to improve the life of individuals with disabilities by providing premium customized identification products that help them to enjoy hassle free companionship of their Service Dogs, Emotional Support Animals or Therapy Animals.
Free My Paws (freemypaws.com) has 1,170 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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IW
Quality of service and product, workmanship, artistry, prompt delivery, fair price,
Richard C.
I ordered some items for my service dog, and was pleasently surprised when I got an e-mail asking if the items I had ordered were for the same dog.! Yep, they actually sent me an e-mail and ask that.! WHY...? Because it turns out one item I had ordered was in a large, but it was designed for a small dog, so large wasn't really large at all.. The other Item I had ordered was in a medium, but made for a large breed dog, it was really big.! After a phone call to them, and a call back to me, my order was filled and shipped very quickly.. The extra patches I ordered were very good quality, and very true to color for the vest... I did end up returning a few items, AND AGAIN, I got an e-mail to say that the company had recieved the return and posted a credit to my charge card.! It didn't take a month to get my credit back either.! I will order from this company again. I was treated with respect, and that means a lot to me.. Thanks, Free My Paws for a job well done..
Virginia R.
Free My Paws customer service was very proactive in resolving any potential problems BEFORE becoming a problem and I am very satisfied with both the product and the level of the commitment by Free My Paws, Inc. has for it's commitment of customer service.
Arthur C.
Great Folks great products and They are really friendly willing to customize and build it for at a really good prices ! I will deal with them until I die or My baby girl does and I hope they never go out of business ! I will spread the good word about them always ! A+ A+ A + ! Thank You so much for always making us feel like family on the phone and always keeping calling till You get a hold of Me ! Always speedy delivering from the time of ordering supper fast ! Always Art C .
Frederick A.
I could not have had a better service. I ordered the Emotional Support Animal and ask to pet patches for my dog. The product I ordered was delivered on time and at a really good price. Keep up the outstanding service.
Kathleen B.
I have been waiting since February for my updated credentials
Response from Free My PawsMar 18, 2015
Hi Kathleen, Your order was placed on Feb. 26 and shipped Mar 2. USPS still shows the shipment in transit - which isn't normal. I believe you're in contact with our customer service department (who can be reached at 800-985-8133) who have shipped you replacement items.
Richard S.
I ordered a service dog vest with a logo on it. I received it a very short time.
steve W.
I accidentally ordered the wrong item. The company immediately recognized this and sent me an email. I was able to straighten out my order and receive the correct product.