Fred MeyerReviews of fredmeyer.com

Shopping here, I was excited to see a sale on 3 lbs of Hill’s bacon. I used the Fred Meyer app to scan the $11.31 digital coupon. It blinked when I scanned it, but no coupon appeared on screen to clip. So I took a picture to show as evidence of the $11.31 sale price. Sure enough, the sale price we got at the register was $14.31, not 11.31. I showed the photo to the young cashier, who tried to find the coupon on my phone and could not, and then directed us to Customer Service. After my handicapped wife and I stood in the Customer Service line for 30 minutes (only 2 customers were ahead of us, thank goodness), we were told by the middle-aged female manager that “corporate” does not allow digital coupons to be applied to meat at the Customer Service counter. I asked if other people had experienced this issue with the sale as well, and the manager said none had. My wife, quite exhausted by this time, opined that was probably because no one else wanted to wait in the Customer Service line for 30 minutes like we had. The manager refused to honor the digital coupon. My wife then asked for a complete refund, and we left the bacon there. It seems silly that Fred Meyer corporate would accept the meat back in a refund, and not honor a digital coupon for it for some reason. Mind you, the meat had not left the store at all. Anyway, I got the feeling that neither the employee nor the manager really cared about it either way. I assume they were just doing as they were told, and they probably privately thought it was just as idiotic a situation as we did. Now, about that wait time at the Customer Service counter. 30 minutes to get through 2 customers is ludicrously unprofessional. And there were several customers waiting behind us, too. It appears as if not enough help is being hired at this Fred Meyer. In the past, we had chosen Fred Meyer because Safeway ALWAYS has too little help working, and their lines are very long. Now with Fred Meyer too? In case anyone at “corporate” actually reads and cares about this event (and the ill will it has caused), the time, date and location of this event was approximately 12:45pm on October 1, 2023, at the Wellsian Way location in Richland, WA.

I love Fed Meyer but the App is terrible. Really clunky and not easy to use!

Pick up is worst. They don’t let you know if it’s out-of-stock until you get there. No emails or texts given. I get it that things get sold out but you have to at least give me notification about it because I can’t use my $15 off coupon on $75 over orders!! I tried two time and both didn’t redeem because of this. They don’t let me know until I get there and they say “Hey, these are the list of out of stock”. I really hate your pick up system.

Doing a Grocery Pick Up here was a true test of my patience! First of all, there are no signs at the Lancaster & Market Street location that clearly state you have to drive BEHIND the building to get to the pick up area. They contacted me to say that my order was ready but I waited almost 10 minutes in the pick up spot before I was told it would be another 10 at least, before my order was brought out. There were also items that were out of stock and it took them almost 2 full weeks to get the credit to my account. We won't be using this service again.