Fraser EnginesReviews of fraserengineco.com

I recieved alot of emails an texts but never actually just recieved the quote with the price , milage, shipping info etc that I requested.

I purchased a crate motor in December, 2021 which arrived in a box which was torn open due to being tipped over or dropped. Both my mechanics stated a part on this motor had obviously been replaced, which caused this motor not to line up when placed on the motor mount. They had to switch a part from the old motor to replace the incorrect one Fraser had put on. I sent my core back on 2-9-22, and called Fraser Engine to explain what had transpired. I was told by a fellow in customer service he would have Jenn call me back, and to this date of 2-29-22, I have heard nothing from them. The $500 core charge should be refunded to me as I did as instructed in returning the core, and the change was made due to their substituting a piece with an incorrect part which did not fit. Not a good experience with this company and will not recommend them to anyone.

So far so good. Haven’t ordered yet but plan on doing so in the next day or so

My Fraser engine was purchased through AutoMetrics on Nov 18th, 2021. I personally sought out an alternate from Ford Motor Company because I had been placed on a wait list since Aug 27th, 2021 (with Ford) for nearly four months. I called Fraser directly and was told that the 3.5L EcoBoost engine was "on the shelf" and once ordered would be "shipped within 5-7 days." I informed AutoMetrics (Yakima WA) on approximately Nov 15th to change the order to Fraser from Ford since this would hopefully expedite the engine replacement so I could have my truck in preparation for winter driving. Fraser accepted payment of the engine on Nov 18, 2021 (confirmation #54769). In mid-Dec, after no communication from Fraser, no updates, and no returned calls to my half dozen inquiries, I left a one star review on Google explaining the situation and that if Fraser corrected the issue soon I would be happy to change the review. At 0500 hrs PST the next morning, Dominic Stella (Fraser) called me stating that my review had upset management and threatened to cancel my order and refund the engine, because, "I didn't like working with a 'keyboard warrior'." I was absolutely polite the duration of the call as I listened to his tirade and after a return call by my wife as an effort to move forward with getting my truck back to operational. I just wanted the engine that I had bought/paid for or updates on the status as to what was taking so long. Fraser CFO, Paul, called me and informed me that the engine would ship the next day, however the engine did not arrive for over a month. January 6, 2022, the Fraser engine showed up to AutoMetrics, where my truck has been held for repair since Aug 2021. AutoMetrics installed the new engine and found that it was spewing oil all over due to a manufacturer defect (Fraser had sent a faulty engine). I have since been waiting for Fraser to replace the engine and pick up the two cores, by the way, I'm still waiting. At this point I have invested $16,213.71 dollars into a truck engine that I cannot use. I would like the full $16,213.71 reimbursed and Fraser to collect their scrap engine so that I can put the funds toward a motor that will be operable as this is the primary vehicle used for my family of seven children in a location that is prone to severe winter weather. I do not trust Fraser, their warranty plans, their customer service, or their business ethics. At this point I have invested more into the simple engine replacement than I spent purchasing the whole truck. For more than six months, I have had no way of transporting my large family without my truck. We only have a Honda Civic to use between my wife and I aside from our motorcycles. I cannot afford to purchase another vehicle with this hanging over my head. I do not trust Frasers product, and I cannot afford to get my truck back knowing that the chances are high it is a "ticking time bomb", as quoted from multiple online reviews that have posted since I purchased the engine last year. I need Fraser to do the right thing so we can part ways. I was hopeful, being a Michigander myself, that giving my business to a Michigan company would be met with mutual respect. I need this sorted out.

Customer service sucked i got hung up twice and transferred 3 times before someone could help me!!

I needed a price and had a difficult time getting one.

To much texting just to get a price

Could have been better could have been more explanatory still have lots of questions