Consumer
As a property owner
As a property owner, I engaged Frank Porter to manage one of my prime properties in Dubai. Unfortunately, my experience has been deeply disappointing. From exorbitant fees for minimal service to neglecting essential maintenance tasks, I've felt continuously taken advantage of. I made a reservation with them through one of my friends .. surprisingly the amount billed for the stay was much higher that what was paid for me !! Despite their promises, issues remain unresolved, and necessary repairs go unattended. Regrettably, based on my firsthand encounters, I cannot in good conscience recommend Frank Porter's services to anyone. I terminated the contact with them .
Response from Frank PorterApr 14, 2024
Dear Owner, we appreciate your feedback regarding your experience. However, we would like to clarify that the concerns raised in your review do not accurately reflect our commitment to transparency and quality service. At Frank Porter, we prioritize open communication and strive to maintain transparency in all aspects of our operations, from booking procedures to revenue management and expense reporting. Our goal is to ensure that property owners are fully informed and involved every step of the way. Regarding maintenance, we have an in-house maintenance team dedicated to inspecting properties regularly and addressing any necessary repairs promptly. We take pride in our proactive approach to property upkeep.