Очень хороший номер . Удобно и чисто . Все было хорошо .
Response from Frank PorterFeb 24, 2025
Thank you for your great feedback! We're so glad to hear that you found the room comfortable and clean. It's always wonderful to know that everything met your expectations. We hope to welcome you back for another stay soon!
ZM
Zainab M.
I recently had the pleasure of staying…
I recently had the pleasure of staying at a stunning villa in Cherry Woods, Dubai, booked through Frank Porter, and I must say, the experience was nothing short of exceptional. From the moment we arrived, it was clear that every detail had been meticulously thought out to ensure a comfortable and memorable stay.
The villa itself was beautifully maintained—spotlessly clean and fully equipped with all the amenities one could possibly need. From the well-stocked kitchen to the cozy living spaces, every corner of the house was designed with comfort and convenience in mind. We were particularly impressed with the air conditioning system, which kept the villa perfectly cool even during the warm Dubai days.
One of the standout features was the table soccer, which brought so much fun and entertainment during our stay. It was a delightful addition that made our evenings even more enjoyable. The view from the villa was absolutely breathtaking, offering a serene and picturesque backdrop that truly made us feel like we were on a luxurious getaway.
The neighborhood of Cherry Woods was equally impressive. It was peaceful, beautifully maintained, and had a welcoming vibe. It was the perfect setting for a relaxing holiday, with well-kept surroundings that added to the overall charm of the villa.
What truly made our experience remarkable, however, was the outstanding customer service provided by Frank Porter. Their team went above and beyond to ensure that our stay was flawless. From the moment we made our booking, their managers were incredibly responsive and attentive to our needs. They made us feel special, providing VIP treatment that truly set them apart from other holiday home companies.
The staff at Frank Porter were professional, courteous, and always ready to assist with any requests we had. Their commitment to customer satisfaction was evident in every interaction, making the entire experience smooth and stress-free.
I cannot recommend Frank Porter enough for anyone looking for a luxurious and comfortable stay in Dubai. Their attention to detail, exceptional customer service, and beautifully maintained properties make them the perfect choice for a memorable holiday. We thoroughly enjoyed our stay and will definitely be booking with them again in the future.
Response from Frank PorterFeb 24, 2025
Thank you so much for your incredibly thoughtful and detailed review! We're thrilled to hear that you had such an exceptional experience during your stay at the villa in Cherry Woods. It’s wonderful to know that everything, from the villa’s amenities to the customer service, exceeded your expectations. We're especially happy you enjoyed the table soccer and the peaceful vibe of the neighborhood—it’s the little things that make a stay memorable!
We truly appreciate your kind words about our team. It’s our goal to provide the best possible experience for our guests, and we’re delighted to hear that our efforts helped make your stay so enjoyable.
We look forward to welcoming you back for another luxurious and comfortable stay in the future. Thanks again for choosing Frank Porter!
YB
Yassine B.
I stayed in Frank’s place in the greens…
I stayed in Frank’s place in the greens , communication was great , the place was nice modern as described in the pictures , prompt response to an inquiry I had on the first day , resolved , the stay was amazing , would recommend Frank place in the greens . Thanks Frank
Response from Frank PorterFeb 24, 2025
Thank you so much for your kind words! I'm glad to hear you had a great stay and that everything met your expectations. It was a pleasure hosting you, and I'm happy I could assist with your inquiry. I truly appreciate your recommendation and would love to welcome you back anytime. Thanks again!
FA
Faith
Dust Mite Infestation - horrifying experience
I booked one of Frank Porter’s units at 1402 Siraj Tower through Airbnb and had a horrifying experience due to a severe dust mite infestation. I became extremely ill and was covered in bites, forcing me to miss work and evacuate the apartment in the middle of the night two weeks before my reservation was set to end with nowhere to go. This was a deeply distressing and traumatizing experience, yet Frank Porter took days to respond and showed no urgency in addressing the issue. Worse, they refused to refund me for the time I had already spent there despite the horrifying experience that I had.
The complete lack of accountability and concern for guest health and safety is unacceptable. As a property management company handling multiple units, you have a responsibility to ensure your spaces are clean and habitable. Instead, it’s clear that you value profit over guest well-being or justice. I would have appreciated it if you had tried to make things right, but I’m disgusted by how you chose to handle the situation. I wouldn’t wish this experience on anyone. Stay away.
Response from Frank PorterFeb 26, 2025
We take guest comfort and cleanliness very seriously, and we are disappointed by this misrepresentation of events.
- Delayed Complaint: You stayed in the apartment for 19 days without reporting any issue. If the conditions were as extreme as you claim, it is unreasonable to suggest that you endured it for almost THREE WEEKS before reporting it to us. The apartment was professionally cleaned before your arrival, and no previous or subsequent guests reported any concerns.
- Immediate Action & Refund: The moment you informed us of your concern, we responded promptly, offered you a respectful checkout, and fully refunded you for the remaining nights—despite the lack of any verified issue. To claim we “refused” a refund is completely false.
- Exaggeration & Inconsistencies: Your statement about “evacuating in the middle of the night with nowhere to go” is misleading. You were not forced out—you were offered a choice and a refund for unused nights. Your accusations of “no urgency” and valuing “profit over guest well-being” are completely unfounded, given that we responded, addressed your concern, and issued a refund without delay.
- Maintaining High Standards: We manage thousands of successful stays in Dubai, with countless satisfied guests. Cleanliness and hygiene are our top priorities, and your claims are inconsistent with our standards and history.
We stand by our service and will not tolerate false or exaggerated accusations. Future guests can rest assured that our commitment to cleanliness and guest satisfaction remains unwavering.
DF
dfowler
Great service from beginning to end .
Great service from beginning to end .. communication very good .. nice met us to check on to grande signature suites ..
Andrea checked on us to ensure we were settled and had everything we needed .. The apartment was superb with lovely views , every detail was included in the apartment to ensure our stay was comfortable and the standards and cleanliness were five star too .. Frank porter company looked after us and I can highly recommend
Response from Frank PorterFeb 20, 2025
Thank you for your thorough feedback. We're glad to hear you enjoyed your stay. Please come back soon!
GG
Gul G.
Excellent Airbnb très chaleureux propre…
Excellent Airbnb très chaleureux propre vraiment rien à dire !
Nous avons tellement apprécié surtout la vue du balcon
Merci beaucoup !
Response from Frank PorterFeb 20, 2025
We're glad you enjoyed your stay with us. Thank you for choosing us. We look forward to hosting you again in the future!
NA
naser
A very nice place and great host.
A very nice place and great host.
Response from Frank PorterFeb 20, 2025
Thank you for the kind words. We look forward to hosting you again!
D
Дарья
Beautiful spacious apartment
Beautiful spacious apartment! Wonderful location! The landlord is very nice, made a late check-out for me. Thanks!
Response from Frank PorterFeb 19, 2025
Thank you for the kind words! We're so glad you enjoyed the apartment and its location. It’s great to hear that the landlord was helpful with the late check-out. We hope to host you again soon!