France and SonReviews of franceandson.com

Warning to anyone wanting to purchase items from this company. They took over $200 in March for a mirror that was never in stock. After finally advising me that it was in stock several months later, they have now failed to ship it to me. they claimed it has been picked up from their warehouse but it never has been and they cannot provide evidence to me and are now ignoring my emails. Their actions amount to theft. DO NOT WORK WITH THIS COMPANY OR SEND THEM ANY MONIES.

Never order from this company. We ordered 6 dining chairs with white glove delivery for our vacation home 4 hours away. Weeks after the order was placed I was told the chairs would be delivered the week of Aug 19 so I took off and drove up for that week to ensure I was available to accept. After placing multiple calls and sitting on hold for hours, I was told that the delivery had been rescheduled for this week. Again after multiple calls and sitting on hold I was told Friday before noon. The chairs arrived at 6:30 pm. One chair was dropped in the parking lot and scuffed in multiple places. No way to reach France and son customer service. Delivery service refused to take the chair back and stated I could keep it until a new one was available to replace. After signing that delivery accepted for 5 chairs and 1 was damaged, the driver requested to take the chair. I stated that I was keeping the chair until a replacement was received as previously agreed. The absolute worst customer service!! Buy at your own risk!

Never order from this company. Received a coffee table that was severed in half and after multiple email exchanges and phone calls (which happened immediately upon delivery) was offered a $145 dollar credit. Had to spend every day following up with pictures and requests to speak to a human and finally after almost two weeks time they admitted they would provide a refund. They initially were asking to have the item returned so this huge box sat in my living room for almost a month before they said, just kidding neither us nor the manufacturer want to deal with picking it up. Also cut to the 14+ business days they said it would take to issue a refund and STILL have not received a dime back from them. Awful, awful awful customer service

Of all the online companies I have ever dealt with this co. is the worst ever. There is no customer service. They respond back with bot emails a week later, then you get random emails in the middle of the night with no content. You have a 30 day return period (my item was severely damaged) and after almost 30 days still no return label. They repeatedly sent "forms" to fill out for a request return that had to have an "signed" signature. They must have sent that form 3 or 4 times and I kept signing it and sending it back and then would get a email with the same form again to fill out. When they would send me an email i was instructed not to reply or I would be "moved down father in to the q.

I placed an order on March 2,2024 and there was no communication from the company. I reached out to the company and was told that the item is on back order and there is no shipment date available. I have since purchased the item somewhere else and asked France & Son to cancel the order. Suddenly, they started to communicate and had the audacity to attempt to talk me out of canceling. After I insisted the cancellation, they proceeded to tell me that they are unable to cancel the order as it being shipped. Meanwhile, once again, there was no communication AT ALL. Extremely poor business practice and after reading some of the reviews, I see it’s habitual. I have filed a complaint with BBB and called my credit card.

I've bought an almost $3000 dining table that was supposed to be delivered in 2 to 3 weeks. I was expecting three different groups of guests from abroad on different dates and needed the table. I bought the 8 chairs for the table in another store and quickly received them. The table Never came, there were many excuses and rescheduling and after 8 weeks I decided to cancel the order. No answer about the cancellation and money refund so far. I'm going for my rights with my lawyer. I will share my terrible experience with France & Son on many websites. The exchanged emails were always nice and promising but they always fail to fulfill the order/delivery.

Purchased a sofa sleeper on Apr 15 for close to $3K and payment was taken the same day. I was willing to wait for this custom order but after 3-weeks of not getting any updates, I proactively reached out and while I did hear back, it was not helpful information except "we are still waiting to hear from the manufacturer and will let you know once the order has shipped". After a further wait of another 2-weeks, I instructed them to cancel the order and it was another wait of 1-week before they could confirm if this is cancelled as it is a "custom" order. When I finally received the confirmation of cancellation on May 21, I received this message "Kindly note that it may take approximately 14 business days for the refund transaction to be processed. Rest assured, once our team completes the refund process, you will receive an email notification." It has been 20-days now and I still have not heard from them. This has been an AWFUL experience and I would be actively avoiding them and recommending people to do the same.

Well, I'm extremely disappointed. They cancelled my order without first talking with me and without providing a reason. When I wrote them and asked why Customer service wrote back and said oh the price was an error and we don't have to honor it. That is false. In this country the law says that if you publish a price you have to honor it. What they're saying is that you should never trust anything that we say or do on our website. Buyer beware this is a company that you really should stay away from it is unethical and they don't stand behind their product or any of their practices. Go elsewhere.