France and SonReviews of franceandson.com

I ordered and paid for a set of chairs over three weeks ago. I've called, chatted, and emailed. Just today, I finally got someone on the phone to tell me they were still processing my order! We ordered these because they were in stock and hoped to get them in time for Thanksgiving. Customer service says it takes 2-3 weeks to process an order! How the hell does that work in this day and age? Nowhere on their website does it state that it takes 2-3 weeks for processing. They also said they needed to ship them to NY from their North Carolina distribution center. When I asked why they wouldn't ship them straight to me from North Carolina ( I'm in California), they just said that was their process. Thier shipping manager needs to be fired. I WILL NEVER, EVER buy from them again.

Did not notify item not in stock, $1200 chair still waiting 3 months later. Several misstatements and evasive statements on when we might receive it, who knows if and when we will. Clearly have no control over production. Initially blamed us for not knowing it might take months or more to receive.

I ordered a sculpture that took months to arrive. Upon arrival it was different than the image on their site. They refused to stand by this issue. Over time the sculpture has cracked and split in multiple spots. They still will not stand by their product. Stay clear of this company if you want decent customer service and decent quality products. Frightening, really.

Once they get your email address, they will never leave you alone, regardless of how many times you unsubscribe or write them directly and ask for removal. If you must order from them, I'd create a burner just for your order, and then delete the email account once your order has been fulfilled.

“Extremely disappointed with my experience. I ordered a full bedroom set and only received one nightstand and the bed. After contacting customer service, I was told the second nightstand was out of stock. I requested a full refund due to their inventory issue, but they refused and claimed they found another nightstand. When it finally arrived, it was damaged—scratched, dented, poorly painted, and the wrong color. Customer service has been dismissive, unprofessional, and resistant to issuing a refund. They even offered the damaged nightstand for free, which I do not want. This company has serious quality control and customer service issues. Avoid them at all costs!” If I could give them 0 stars I would.

Ordered two pieces, a lounge chair, and an ottoman. They were made by Four Hands but despite being the same color (ordered) they do not match. I removed the furniture from the dirty boxes to avoid soiling my carpet and after I put the two pieces together it became apparent they did not match in color and texture. I immediately sent an email but it took a few days for then to respond. They did not tell me to save the box until right after the recyclers came to pick it up. Now they are saying if I don't have the shipping box they won’t return or exchange the ottoman. Very expensive mistake to order from this company and would not recommend purchasing furniture by Four Hands, either. It may not match and is not well-built furniture.

Under no circumstances should anyone EVER order anything from this scam company. They advertised that they had multiple inventory of a discontinued furniture item. I ordered it from them because I could not find it anywhere else that would ship, and I wanted a matching item for a set I already had. They took my credit card number, immediately debited my card, then two weeks later informed me they did not in fact have any of the items in stock. Did they then refund my money? No. Despite the fact that a legitimate business does not debit your card until they ship the item, and that they did not have the item to ship, they refused to refund my money. They came up with every excuse in the book to not refund it. Finally I called my credit card company and turned it over to them. They refunded my money and have been trying ever since to get the money from France and Son for the item they never shipped and never had. It has now been five weeks since I ordered the item, and my credit card company has still not gotten the money out of this shyster outfit.

I ordered and paid a lot of money for 5 pieces for a new apartment. Received 3 pieces in 30 days. Couch was wrong, no one knew what happened to coffee table that I was told I would receive and credenza was no longer available. They eventually refunded my money for coffee table and credenza and sent correct couch. But it took a lot of phone calls and I had to keep signing stuff. But their shipping company, Quantum, is even worse. Forgot to load my correct couch for delivery. Didn’t notify me that I would not get it while I was at home waiting on it. Then at end of day said oh will get it to you sometime when we are sending a truck that way. No date, maybe in a couple of weeks. The whole process was horrible!!!!