France and SonReviews of franceandson.com

Not bad for a big-box retailer with limited staff. This is, after all, 2022. There are automatons and tech support sometimes goes on for days in between emails, but everything worked-out, so I can't really complain.

I ordered and paid for a Troy Lighting Sutton 12-light fixture. It arrived in a timely fashion. The packaging was perfect, and because my project was still in progress and the house under construction, I did not think to open it until I needed it several months later. The original receipt sent via email said nothing about a deadline for discovering problems with my item. Fast forward to opening day: Of the 4 needed downrods, only 3 are the correct size, rendering the $1048 chandelier useless. France and Son says that because I discovered this out of the 60-day window, they can't refund or replace, even though I sent photos showing that this is a manufacturers defect, not the result of wear and tear or a damaged box. They also don't stock the rods, so told me they would need to work with Troy Lighting, and that Troy’s answer is final. Why can't F&S just order a downrod for me? Troy won't deal with customers, only vendors, so I am literally at the mercy of one of them to decide to send me a functional rod. I have been waiting over 2 weeks, and still waiting. Update 8/17. I heard back from France and Son again a few days again. Still waiting, but hopeful. I am sympathetic to the challenges they may have getting Troy to help. Will update when this is resolved. 12/5/2022 update: France and Son has actually been quite diligent in helping me work with Troy Lighting. Troy keeps sending me the wrong sized rods, even after I send pictures and measurements, but F&S hasn't given up on helping me get the right rod.

Fast and efficient customer service

Very good company services. they are very crazy people. Recommend to all

I see posts here that mention incorrect website stock and long lead times and my advice is, if you like the product and you want design for a good price France & Son is a good option. Before buying get in touch with a sales person via email or on the website chat and DOUBLE CHECK with them before checking out. In my experience ordering from France & Son, I've always consulted a sales person to make sure I can order the right stock/ if the lead time is correct and it has paid off for me to make these extra steps. From what I understand, France & Son has their own product line and also carries items from other distributors (which in my experience can have had longer lead times no matter who you buy from). If you are a trade member there is also a discount so that's a nice plus.