France and SonReviews of franceandson.com

Still waiting for my table. Get conflicting information about its point in processing.

Company is a scam. In January 2025, I ordered a light fixture that took a month to come. It came missing an entire globe. Took another month the receive the replacement and the brass bracket sent to me was a cheap, painted replacement that wasn’t even the correct size. Asked them to send a new one and take the old but they refused. April 17, they arrived at my house unannounced while I was not home and refused to leave until they had the fixture. I did a charge back since the issues wasn't being resolved but did not follow up with my credit card company since they had taken the fixture and assumed they would refund me. Six weeks from when they picked up the fixture and my money has not been returned to me. I had to reach out them a month after they picked it up to open a dialogue on getting refined. They then posted a new policy are trying to deduct 20% from my refund and threatening ineligibility for any warranties, future assistance, and future orders because of the charge back. Reviewing archives of their site, this was not a prior policy. This is a retaliatory effort after they were the ones who sent me an incomplete item and refused to rectify the issue after multiple months. Stay away.

BEWARE!!!!! DO NOT TRUST THIS COMPANY. THE QUALITY OF FURNITURE IS NOT GOOD. WHEN I TRIED TO MAKE A RETURN FROM THE RECEIPT DATE OF MY PURCHASE THE SAID I COULD NOT RETURN. SCAMMERS

The company sent a damaged item. I contacted them immediately and requested they pick up the item. I sent numerous emails showing the damaged. The company refused to acknowledge the damages in the photo and is attempting to make me pay to send back and item they sent to me damaged.

Item not delivered. After several attempts to contact the seller, I finally got through on the phone and was told the item was cancelled. I still do not have a refund.

This company is a complete scam! My order sat in the warehouse for a month. When I tried to cancel my order they insisted it would ship the next day. The first associate said I could still cancel as long as it was requested via email. She refused to let me speak to a manager and stated that they didn’t have a manager working at the time. All of a sudden, Brandon Fink, the manager who also goes by other names via email called to say they would not refund my order as it’s in the shipping process all of a sudden. The conversation derailed and I was accused of multiple things that were so outlandish and untrue so that he could get me off the phone. He refused to let me speak to other managers or even ask questions about the company. I am at a loss for words at how horrific this company is. I want to add that I received an email stating I can cancel at anytime, but now they are trying to get me to sign a document stating that they can keep 30% of the total costs + shipping costs even though the order hasn’t shipped nor is it on a truck. They stated that the shipping process starts the second the order is placed even though none of this is disclosed on their website. I have never had a company try to get me to sign such a thing to make a return. They tried to say it was to protect me… lol I’m sure.

The company is very good about soliciting you for money but fulfillment and delivery has been an absolute nightmare. Tracking info is at best deceptive with promised information and delivery dates routinely missed, the delivery company has on at least one occasion shown up without any notice and left things outside but worst of all France and son will send you numerous emails asking for fees and costly service offerings that appear somehow needed to receive a delivery. But are not But the topper was this one - France and son could not secure one of the items we offered. They told us this 4.5 months after we placed the order and said the order needed to be canceled. While we were naturally frustrated with the long delay between ordering and being told the order had to be canceled, we went ahead and did so. France and Son then told us that because the order was being canceled, they were charging a cancellation fee and credit card processing costs to cover their costs of the cancellation. Needless to say, this is a complete scam as collecting fees on a transaction that they canceled, at their request, is not permitted. Bottom line, while their upfront prices seem good, the follow up and subsequent experiences have been absolutely terrible. I would warn you never to order anything from this company.

This company is a SCAM. Their products, their designer list. They do dropshipping and sell very low-quality product, very expensive, and their return policies are ridiculous, they most likely make they're profit from the 30% that they keep from the return. they sent me a hideous chair that was completely different than what I ordered, I could've bought that chair from alibaba 1/5 of what I paid them. they did not accept my return so I had to dispute the transaction through my bank, waited 7 months, but it never went through, their bank never accepted their error. Now Im stuck with a hideous chair and lost $1700. DONT BUY FROM THEM