France and SonReviews of franceandson.com

This has been the worst home purchase I have ever made for my home. Before purchasing the light fixture online I consulted with the customer service team and mentioned that I had a vaulted ceiling, the ceiling height, and asked for a recommendation on the number of extension rods needed. I purchased an additional extension rod for $50. The light fixture arrived without enough wire to go through the extension rod. They sent me 30 inches of wire and I needed 60 inches to hang the light. I contacted customer service and told me that they don't provide additional wire, I would need my electrician to provide that. My electrician was appalled by the response, it was the first he had heard of a company not providing enough wire to hang a fixture. In addition, the fixture is not made to hang on a vaulted ceiling. When I asked about returning the fixture it was a $200 fee to return and I paid $650 for the light. The quality of the light is poor and did not come with bulbs. Very disappointed with this purchase and will never purchase from France and Sons or recommend.

1 minute ago “Would not buy from this company again” Purchased four items from France and son on September 5. Three of the items came in and I received an email stating that all my items were delivered. I contacted them to say the fourth item I let them know I have not actually received it. I was told rather rudely that it was on back order, despite it showing in stock. I waited over a month and contacted them in October to let them know I was moving at the end of October and provided my new address. I was told that was fine they would pass information on to the shipping warehouse. Nobody notified me that they shipped the product (according to them) to my old address, in a gated community which I no longer had access to and without notifying me at all. When I called to follow up I was told that it was delivered to the old address and they expected me to somehow track it down. After having waited for more than two months, I just simply asked for a refund. I was told on two separate occasions that I would receive a refund and that it would post to my bank account within 5 to 7 days. Neither time did that happen. Finally more than 8 months later, several follow-ups on my end and unreturned calls, I was told they will finally ship out the product to me but only if I provide a five star review on Google. I told them to keep the product and my money as I really don't have any use for it anymore. And I'd rather be able to give an honest review.