France and SonReviews of franceandson.com

Shipment was delayed. I’d forgive this but there was no status updates. I had to keep emailing them for the info.

France and Son is either extremely disorganized or intentionally dishonest. I would not recommend it to anyone until they get their act together. I bought a chair from them because their site displayed a competitive lead time. That number was off by half of a year and I had to email them to get notice about delays. One time I got several responses back all with different ship times. My chair shipped two days after I went into the store and asked to cancel my order. (God bless the lovely sales associate who helped me. I can’t find her card, but I believe she was the closer on 6/5/2022.) My chair came with free shipping but two days before my delivery date I got a $200 “invoice” from the carrier. It said in huge letters “complete your purchase”. In small font below, “please pay this invoice to add White Glove service to your upcoming delivery.” Operative word here is “add.” This is not the user interface I would have chosen to present a customer with an optional service. The pandemic has made business hard and this could be a series of bad luck and honest mistakes but seeing the reviews from other customers makes me think it’s a pattern. Tricking customers is not a winning product strategy. PRO TIP: If you see a piece of furniture you like on France and Son, reverse image search it and you can find it elsewhere.