France and SonReviews of franceandson.com

Ordered something over a week ago and still not even shipped yet. Asked customer service about it and they were unhelpful. It won’t let me respond to the below reply but the “lead time” that they “sent me directly” was when I placed the order and that window of time has NOT been fulfilled. Very unsatisfied. It’s now been 1 month. And NO shipment of my items still.

Your customer service is one of the least helpful customer services I have ever experienced. For an expensive furniture company you should have a team with training on how to properly handle customers. My order had missing items and the first response was to blame UPS and state "we are sure to have sent two." When in fact, after digging through the trash in an attempt to find proof (since no one seemed to believe me?) I found the tracking label that clearly stated that the box included 1 piece. I send a photo of proof and I get no response except "your request has been updated." No apology, no confirmation that a new one is being sent, nothing of value. I still then have to email 3 more times to get an actual confirmation that a new one is going to be sent. Try to show your customers you are there to help and actually solve their problem instead of brushing them off.

Horrible customer service communication is only via email with slow response time. The only time I gota quick response was when I was ordering furniture on the website using the chat . Other than that all communication is done via email with different reps .They dont give you at least 24 hour notice of delivery notice instead I got a same day text at 7am that my delivery will be here there in 25 minutes. I ordered furniture in the quick ship section of the site and only recieved one of 3 pieces and have been waiting for the other two items of furniture for 4 months .You will not get anyone on the phone except for a sales rep at one of their stores who will not be able to help you with your order. The quality of furniture is basic for the price your paying .

I’ve had a not-so-good experience with France and Son in the past (I’d ordered two nightstands for about $1k each, and one arrived damaged. They said they couldn’t do anything because I didn’t pay for shipping protection….even though with any other company, getting the item to you without damage is their responsibility) but that’s not why I’m writing this review. They cancelled my order (which, before purchasing, a representative told me was in stock and ready to ship—it was not) that I’d paid for in full and had been waiting 3 months for on the day it was supposed to be delivered without even notifying me. Customer service is comprised of three sexist, condescending men who literally laughed as they hung up on me as they said “i’m not dealing with this.” I tried to call back and be as calm as possible but the manager refused to take my call (to be clear, I had accidentally cursed while explaining the situation out of frustration, but none of that cursing was directed at him). They would not give me any options, told me to re-purchase at a now higher price (inflation) and said that the case was closed once they refunded my money (which I asked them not to do). customer service continuously hung up on me and “transferred” me to full mailboxes or fake numbers. They also gave me several different reasons as to why they cancelled the order. The first being that France & Son had failed to pick up the order from the manufacturer in time, so the manufacturer cancelled it. I insisted that I could go pick it up, but they said the item was gone and I’d have to go back to the end of the queue. I honestly had never been treated like this by any company in my life and had my lawyer call them (who they kept referring to as “him,” when I corrected them and said she was a woman) and they lied about the reason they canceled the order, saying they cancelled it because I was rude. How could that be, when I was only calling once I found out from the delivery company that order had already been canceled? I finally got in touch with their president and the sales team, and so far they have offered to sell me the chair at the price I’d paid, but that I’d have to coordinate pickup from the manufacturer myself. As someone who’s worked in the service industry and in marketing at the world’s biggest tech companies, I truly cannot believe that they consider this helpful. They are acting like they are doing me a favor, and making me pay for my own transportation, when normally shipping is free. I also have yet to get clarity as to where the warehouse is, and if I can go get the chair soon, or will have to start back at the end of the line. TLDR: They may be a couple hundred cheaper than other sites, but the opportunity cost that I’ve sacrificed dealing with them when I should have been working has far eclipsed the stress and savings. I’ve never seen a business run this poorly, honestly, in my entire life.

If the product is in good condition they are great. ..i guess. However, our product came damaged. Not damaged in shipping but clearly packed damaged. We filed a claim waited 3 weeks. They offered us 20% off to keep it. That is what their resolution after 3 weeks was. Since we didn't want the defective product we did not accept. Now they want us to wait another 6 weeks to hear back! Meanwhile, I have 2 huge boxes sitting in my house(that stink) with a table I cant use. It's been the most awful customer experience.

Took almost nine months to get 4 stools. Customer service would either lie or just make stuff up about where they were. Very unhelpful and did not seem to care at all. Finally got the stools and don't like them and just got quoted 570$ to return a 670$ purchase. Like others said, this place is not trustworthy.

Absolutely do not risk it - these guys are scammers - you'll get a crap product and then have to pay essentially what you paid for the product to return it. My couch was $2700 - it's unusable and they told me return would not be an issue but it cost $1300 a piece of crap! and you gave me these options 'Option 1: You can receive a full refund less the actual round trip shipping costs (what we’re billed by our carriers for outbound + return shipping). The actual round-trip shipping costs for this return are $1,357.02. This would be deducted from your total refund amount, if you choose to move forward with the return your total refund amount would be $1,359.54. Option 2: You can receive a full refund minus only one-way shipping cost, with the remaining amount issued to you in the form of a France and Son gift card. The gift card has no expiration date, and it allows you to reduce your return costs in half. The one-way trip shipping costs for this return are $680.51. This would be deducted from your total refund amount, and you’ll receive the remaining amount as a gift card. Your final refund amount would be $2,036.05 in the form of a gift card. Have fun paying for something that is broken when it arrives everyone. Also lying sales people who will tell you anything. Poor quality - scam company!!!

I purchased a beautiful Dementia Live Edge outdoor dining table which was delivered in mid-December. In only 2 1/2 months, the teak is cracking and the live edge pieces are separating from the main boards. When I contacted France and Sons I was told this is "normal" (in other words I was told to go pound salt!) I understand normal wear and tear but this is unacceptable in an expensive high end piece of furniture. I am in the desert of California where the weather has been very mild. What will happen in the heat this summer?? Buyers beware... The design isn't worth it if the company won't warranty their shoddy execution.