France and SonReviews of franceandson.com

My experience with this company has been such a disappointment. I purchase a pendant light but when it came i realized it the wrong color that was shipped. The order was made through the chat box and i was so stupid to have checked out as a guest so i did not have a copy of the conversation to say the error was actually made by them. Anyways i returned the wrong item weeks ago and still haven’t received the store credit and i’ve been going back and forth for like a month now with them via email. I will never do business with them again making a return has been a hassle it like rocket science with too many back and forth and requirements and the item i purchase was less than $500 it very ridiculous and i am sick and tired of emailing every other day. Their return policy is pretty ridiculous too when you return something you pay for shipping for both ways in order for you to get your refund and that was costing me close to $100 so i decided to get store credit instead because that was a lot of money and doing this you only pay the return shipping fee, so beware read the fine prints aka their return policy, It says free shipping on the site but you wont know until you read the policy. Long story short too much drama trying to get a refund. 3 weeks after they’ve received the return i’m still waiting for their accountant and btw i never got an email saying my return was received. Stay away!!

We had the worst experience of our retail lives. We ordered a product months and months ago. It kept getting delayed without even notifying us and then one day shows up on our doorstep. We were notified two days before it arrived that it had shipped and we called to say we didn't want this piece anymore, we had already found something else. The operators on the other line could not be more difficult and unhelpful in our attempt to return the piece without incurring any hefty costs. Now, we have the piece in our home, sitting in a box. A piece of advice: fix your communication with your customers, don't put products online that get pushed back months as it's deceptive and unethical, and clearly state what your return policies are as those too are deceptive. We won't be using this website ever again and nor will our friends and family after we share our experience.

This was probably the worst experience I've ever had with a company. After waiting months and months and months AND months for a piece of furniture I ordered, I finally received word that it would be arriving via a secondary delivery service. The email I received from the delivery service was filled with threats of fines should I not be present for the delivery date they provided. The day before the set delivery date, I received a call from the delivery service saying that they'd be arriving in an hour... THE DAY BEFORE THEY SCHEDULED! I frantically left work so I wouldn't be fined a $120 rescheduling fee and patiently waited for them... for over 5 HOURS! The delivery person was very professional when he arrived and said that he had truck issues but c'mon! Some communication of the delay would have been helpful. Also, when I unpacked the item, I noticed that the front doors on the piece fold onto each other as opposed to the proper way of closing next to each other. All in all, I was completely dissatisfied with France and Son and will never be ordering anything from them again. .................. My response to France and Sons reply to my original message: I wish I had this kind of communication with your company when I originally had questions about the piece and had questions about its ETA which was over 5 months. It was almost impossible to get a real person in real time. As for the delivery company, I had no problem with the actual delivery guy except for the fact that he contacted me the day before the delivery date with a 40 minute window and then left me hanging for hours and stopped communicating with me about two hours into a five hour wait. I believe that your professional relationship with customers suffers when you work with a company that sends emails like this: "Hello, We will be delivering/picking up/swapping your France and Son product(s) this upcoming week depending on traffic and weather conditions. Please have someone 18 or older available to receive the delivery. If no one is present a redelivery fee of $120 will be assessed to re-deliver your product on another day. If you are not going to be home we will leave the product(s) at the front door or with a doorman/lobby. Your delivery will be next week. And we will send you an email with your order number details and specific delivery day tomorrow...." Although it's already been said, I feel it's necessary to state this once again as the delivery company's practices seem dubious..... I then received an email stating that I was scheduled for the 23rd of June so you can manage my surprise when I received a text from a delivery driver saying that they'd be at the delivery address in 40 minutes the DAY BEFORE THEY SCHEDULED! It seems a bit like a scam and you're associating yourself professionally with this business/practice! On top of all that, the cabinet I ordered has damage and doesn't close properly....

8 month delay!! Notice changes monthly

My 3k chandelier arrived over 1 month ago “Made in India” and broken in multiple places. I reported to France & Son immediately to file. Every time I call it is “still in review.” I am very disappointed!

Still have no idea when my delivery is coming after submitting 2 help tickets and contacting the delivery provider

Bad service. I received a damaged part and contacted customer service. They have ignored me, so I do not recommend.

I am responding to the France and Son reply. You WERE IN FACT deliberately misleading. Your response had false information: You NEVER said there was a 6 week lead time. This is what you DID ACTUALLY say in response to my inquiries: May 11th:. Your order is with Bestway Shipping. They will contact you when your order is on a delivery schedule. Estimated to be the next week or so. May 23rd:. France and Son will reach out to the manufacturer. May 25th:. France and Son waiting to hear back from manufacturer. They are supposed to ship to our warehouse May 17th. June 4th:. France and Son will reach out to manufacturer. June 14th:. France and Son reaching out to factory to make an appointment to pick up chairs. **note: I ordered bookcases** June 14th:. France and Son apologies for error in email; meant to say bookcase. June 20 ** No word from France and Son****** The conclusion is in my original review. I noticed in your response that you DID NOT OFFER to make it right. No integrity. I had negative experience because that is what you provided. Original review: I ordered bookcases from France and Son and the order was confirmed May 6th. I had follow-on communications over the next 6 weeks regarding when the bookcases would be delivered. France and Son provided contradictory and misleading information regarding the shipping/delivery. I asked for a tracking number and delivery date and they refused to provide either. I became frustrated and convinced that my money was being stolen and asked that they cancel the order and provide a refund. I followed up this request with a phone call and found out that this was the one request that they claimed to honor. I find it strange that they could not answer any request or deliver the product, but they were HAPPY to cancel. When I checked their website I discovered why they would not honor my purchase. I paid $1111.00 per bookcase and they are now listed for $1529.00 on every site that carries them. That means that France and Son accepted my purchase and at some point realized the price increased on the bookcases and then delayed delivery and lied every step of the way. That is BAD business. France and Son, you may make a higher profit on the sale but you lack integrity. SHAME ON YOU.