France and SonReviews of franceandson.com

I waited 3 months for my merchandise and when it finally got here it was damaged and not functional. I was very disappointed and would think that a company that moves the volume of furniture that you probably do would know how shipping company’s operate and you should have prepared the shipment better than you did. Yes the shipping company caused the damage to the merchandise but you failed to properly prepare the item for shipment. It should have been fully enclosed in a wooden crate to protect it from the carelessness of shipping companies. Now you have a unsatisfied customer. I hope you fix your shipping procedures as you move forward.

Absolute scam of a company, avoid at all costs! Dealing with France and Son has been a nightmare which I can't seem to escape. I placed a large order back in March and have attempted to cancel all items after realizing how disorganized and dishonest they are, this company is unethical, unprofessional, and borderline illegal. Attempting to contact the company is a joke and I've been told repeatedly I cannot speak to a manager. I have spent HOURS on the phone attempting to cancel orders and get refunded, I end all my calls with an agreement that someone will contact me and that has never happened. I was promised a refund on an order I had been attempting to cancel for weeks, signed a legal document agreeing to pay their restocking fee (which is a whole other scam) only to have them refuse the refund (which they also signed) the very next day. When I finally do get refunds it's weeks later and often wrong, I've had to challenge them multiple times. They have never once provided any sort of proof of shipment or location of items despite asking for it repeatedly. At this point, they appear to be refusing my refund and I'm forced to fight this legally, but for those doing their research- run far away. Zero transparency and shady business practices.

I would not recommend this company to any person on Earth! They will not help, they will not listen. When and if you get your item, not their problem. I ordered an in stock item in March. I was told at order placement it would arrive in approximately four weeks. After five weeks and no update, I inquired. I was told it had left the distribution center and would arrive in four weeks. Again, five weeks go by, so I inquire again. The item should be shipping soon, I’m told. June, no order. July, still no order. I finally received my order in August. I have emailed this company so many times asking for an explanation. None. I finally spoke to a customer service manager who asked why I was so upset- that the item had just shipped. No apology. No excuse. Nothing. Given the price of most of the items from this company you’d think customer service would at least be average. Not at all.

This was the absolute worst customer service experience I have had. I paid for white glove delivery and they refused to bring the couch upstairs. I had to get my own people to bring it upstairs. And then we opened the couch and it is filthy. I'm very disappointed in all aspects of this purchase.

Delivery was delayed and nightmare process. Poor customer service by France and Son team. I would not order from them again.

Ordered a set of chairs 3/8/22 with delivery estimated in May. Was told by Bestway delivery would be 5/18, which happened, but only one chair was delivered. I contacted France & Sons to see where my other chair was. It took them 2 weeks to "find" the chair in their warehouse. The next one was delivered about a month later, 6/15. However, this time around, the chair leg was broken. I reached out to F&S AGAIN to get the chair replaced. Now the next chair won't be delivered until September. Terribly experience. Especially when paying a good amount for each chair. I don't even know how they can make it right, except to expedite the final chair delivery. The only positive thing I can say is that they pick up their phone but the answers to my questions took forever.

Bought 4 chairs for like $2000 they came 3-6 months later, and started cracking right away, no one can really sit on them because the feel like they will break. Today a friend sat on it and it literary just cracked and completely broke! Super cheap quality furniture for extremely expansive prices. Never shopping here again. AVOID! I purchased 4 Pierre Jeanneret Hand Caned Side Chairs and right within a month or so they started cracking in places where the the back connects to the seat. At the time I called and was told claims can only be reported within 3 days of delivery!!!! How can you tell furniture is defective within 3 days! I live alone in NYC and these chairs are maybe used 1-2 times a month by friends. Since my day of purchase up until now the chairs use totals to 10 times at max as I’m never home and hosting in NYC at home is rare. Recently a friend of mine sat on the chair and it completely broke, it was so embarrassing for me not only are these chairs cheap they are dangerous. I would have never thought such expansive furniture would be this cheap! Furniture is suppose to last a life time, especially when it’s this expansive, even IKEA furniture is resold as it lasts forever. This was such a disappointment, it will be my first and last purchase at France and Son. I have had the worse experience right from the beginning until now, every time you call customer service the call is placed on hold and then disconnected this is such a despicable business practice. If this issue is not resolved a legal action will be taken. After receiving a reply form Frances and Son, I tried calling as they asked and again was placed on hold and hung up. They sent me a claim form that states if it’s 3 days within delivery obviously not! Will update if anything is resolved. UPDATE: Don’t try to act like you guys are a great company when you have 1 stars for customer service I reached out and this was the reply I received: “From the images provided, this appears to be damage from mistreatment of the chair(s), and France and Son cannot vouch for that.” I live alone and don’t have kids or a family these chairs never get used the one time I have a friend over we are sitting and eating and all of a sudden we hear a noise, Is seating on them mistreatment????? Maybe it should be written on your website that these aren’t actually meant to be used to sit on they are made of cheap material!

I didn't receive an email with my order number. Now, I want to know the order status but I need the order number.