France and SonReviews of franceandson.com

This is the worst customer experience my husband and I have ever encountered. We ordered a king sized bed from France & Son. We had two issues: (1) the box arrived visibly damaged; and (2) the delivery company could not get the box into our condo in the city because the box was too large. We reported these two issues in real time. France & Son would not allow us to refuse delivery, and informed us that if we did so, they would only offer us a partial refund. The bed was $2500 -- the refund would be only for $1500, and we would need to take a $1000 penalty. We told them that we were happy to take a credit, we just want a non-damaged bed that could be delivered into our home. They refused. We were on the phone with France & Son for over 1.5 hours, with the delivery guy sitting outside, and at the end, had no choice but to accept the delivery because we could not take a $1,000 hit. Keep in mind this is a bed their own delivery people could not get into our house. We told them they cannot just leave the boxes curbside because we live in the city and things get stolen. The customer service team would not help, even though we begged them to rectify the situation. We were effectively being held hostage at this point -- either take the boxes as is (with visible damage on the outside) or return the boxes with a $1k penalty. To drive home the hostage point regarding the $1k penalty, F&S immediately sent us a DocuSign statement that asked us to waive all our rights. Needless to say, we refused to sign those documents. We finally had to hire two movers to bring the bed inside, which they did. When we opened the package, there were indeed two damaged areas on the bed frame. I have contacted France & Son to see if they can rectify but I am not hopeful. This was an awful and anxiety inducing experience -- I hope they do right by their customers. UPDATE: Upon filing a claim with F&S, I received an email that they would offer a 10% discount. This is insufficient for the amount of pain and time both my husband and I have spent dealing with this issue, putting aside the actual damage. I have not even reviewed the lead up experience -- we ordered the bed on July 1, 2022. We received no communications about the bed status, and I had to call repeatedly to get an update. This continues to be a nightmare scenario. Literally, all we asked for was someone to work with us to make an awful situation work, and they flatly refused. I have since read the many reviews on Trust Pilot about this company. Had I know about Trust Pilot before, I never would have engaged in business with F&S, as this type of awful customer service seems to be routine for them.

After waiting 11 months we were excited to receive notification that our Cintra dining table in Rustic Sundried Ash would be delivered, we even agreed to pay for the white glove delivery service. When the table was delivered we noticed that the tabletop and base were different colors. The Base was the correct color (exactly what we were hoping for) but the tabletop was not (looked like the Dark Olive, way too dark for the base and our expectations). Upon further inspection the SKUs on the boxes were different. As for white glove delivery, be aware this only includes garbage removal and not tidying up after themselves. They left the furniture blankets we had to search for and loan them so not to scratch the furniture on the floor for us to clean up after they left. We filed a claim to resolve the incorrect tabletop and are waiting for resolution from the Seller. We will update this review hopefully favorably pending their review and decision. UPDATE: France and Sons was impressively responsive in addressing the issue. We are now waiting to be placed on their schedule for delivery to swap out the tabletops. Please note, we went ahead and cleaned after the deliverymen left, it was two blankets left on the floor when they departed so there was no need for them to return. UPDATE: 9/26/2022 - We have since sent two emails to the company regarding delivery of the correct top and the the company has not responded, they’ve gone completely silent since originally admitting their was a mix up in their warehouse. UPDATE: 11/15/2022 - Now that they have finally picked up the table, they are refusing to give us a full refund and want to deduct shipping and assure protection charges for their mistake of delivering the wrong item. Even after I signed their document stating I returned the table for a full refund.

I found the experience with France and Son frustrating every step of the way. Once I placed my order, I didn't hear back for months and had no idea when I might receive my order. I found it frustrating trying to reach a human being at your company by phone. I then sent an email asking when I might receive my order and got differing responses. ???? When I wrote back asking for clarification, I would just get a pat answer with still no idea when I might receive, like "thank you for email, it should be shipped by __ date" but I still had no idea when I would receive. ?? And of course when I finally got the call for the delivery (many months later), it gave me a date when I should receive-- with a time slot but no way for me to find out time as date got closer. Only that morning did I receive a call telling me approx when it might arrive but I was not able to be there at that time and was not able to change the time for later that day. I finally received the table today, 2 weeks after the first try but it was a frustrating experience once again because the delivery guy did not answer his phone and I was unsure all morning when he might arrive. I changed my plans and waited all morning but he showed up around 1pm (delivery time was suppose to be between 8-noon). The delivery guys were very nice, respectful but seemed wholly unprepared for how heavy this table was and needed help with the lifting etc. The table looks great but wish I could say the experience with France and Son was good. It was not. I was sure that your company was in my imagination and I just bought a table that would never arrive.

Horrible customer service. I placed an order for a light fixture and their 20% discount code did not apply correctly but charged my card. I reached out to correct the issue and they were unwilling to adjust the price with the advertised discount, even though it was clearly an issue on their systems end. I then requested a return since they were unwilling to adjust the price. They denied the return. What is this kind of company and level of customer service? It’s unreasonable and not acceptable. Do not recommend to anyone.

I waited for close to a year to receive my purchase. The item was incorrect and I contacted customer service. They asked for picture proof, which I sent on 3 different occasions. I also sent them pictures with the measuring tape to prove incorrect dimensions. I have been going back and forth with them, dozens and dozens of emails and phone calls. They refused to give me a full refund and deducted $200 for “shipping cost.” This is by far, the worst customer service experience I’ve ever had. Do not shop here I'm editing my response to respond to you: This is incorrect, I did send the pictures once again. After posting the review I had one of your associates reach out, I sent the pictures AGAIN and then no one reached out after that. Yes, I signed the form, as you all told me I would get no refund, so at least this way I got a partial refund since you all were not working with me or responding to my emails with pictures. Yes, you sent a $50 gift card, what piece of furniture could I purchase with $50? With the experience I had, I wouldnt want to shop with you all anymore! Why not just provide me with my full refund I'm entitled to?

Very dissapointed with France & Son lately. In the past I've had decent success with ordering items and them arriving on time and undamaged. The orders that I have placed this year have been nothing but a hassel. First, an order adjustment was botched and took several call backs to fix. Then the order was botched again by customer service adding an object to an order that needed to be cancelled, thus confusing the situation more. Then when the correct order was placed and delivery was setup I was then sent countless emails from F&S saying BestWay had setup the delivery for such and such time and that I should contact them to confirm the delivery. What??? No, I already coordinated all that on F&S's website prior. I shouldn't be hasseled AGAIN for the same information. I am a TRADE member and have all this pre-setup ahead of time to streamline work. I then had to contact F&S's website and customer service line to get to the bottom of the shipment debacle, only to get stuck on the phone for over an hour conversing with someone who barely spoke english and could barely speak louder than a whisper. Only to have them keep me on hold for long periods of time while they contacted their superiors and the shipper to give me no resolution but repeated "sorry"s and please call back again later to resolve as we don't have any answers yet. NOT OK. I don't have time to spend hours of valuable work time on the phone w/ a website that is supposed to be simple and easy. When my item finally arrived (the order that was botched and I had to call in to resolve 3 x's mind you) it arrived to my receiver with a busted top. My receiver refused the delivery due to the damage and I then had to call F&S AGAIN to find out when they would be sending a replacement top. Again, I was told to call back again later because they didn't yet have a solution for me. REDICULOUS. I used to regard F&S as a decent site for project purchases, but my experience with them this year has completely changed my view. Will think TWICE before ordering anything from them again. ANNOYING!

Terrible customer service. We have a trade account with you and once out 2 the things we received are late or broken. When it come broken we have to fight with you to have a refund. We rather work with other sellers from now.

I ordered in March. You immediately charged my credit card. I was told delivery would be in April, then May. When May passed, I was given no communication about when I would receive my purchase. I called and was told July. I heard nothing towards the end of July. I emailed two weeks ago, and my order was finally delivered Aug 3rd. I was beginning to believe that your company was a scam, and was considering legal action.