France and SonReviews of franceandson.com

**DO NOT TRY TO BRIBE CUSTOMERS TO KEEP ORDERS OPEN** Very rarely do I write reviews but this company deserves it. Unfortunately, not in a good way. Contacted the company to confirm lead times on a desk before ordering. They stated it would be DELIVERED in 3 weeks. No problem - order placed. The very next day the price of the desk dropped $1,000. Ok, no problem. They confirmed they'd offer a refund for the difference however it would need to be done the next day as the customer service team had left for the day. Here's where it goes south - in a hurry. The next morning I come back online to confirm the refund and not only has the price gone back up to the price I originally paid but the customer service rep told me a gift card could be issued if, LISTEN TO THIS, and only if I keep the order open and sign a docusign. Un-be-lievable. Never in my life have I had a retailer try and bribe me to keep an order open. Oh yeah - I was then also told the timeframe I was told before placing the order was way wrong. The desk would be back in stock in a few weeks however it will then take another 3-4 weeks for it to ship. All-in-all, I'd wouldn't see the desk for a couple months. Had they simply refunded the $1,000 I would have kept the order open and there wouldn't have been any issue. Still waiting to hear back on my refund after I requested the order be cancelled. Needless to say chargebacks will be filed immediately if I don't hear back. AVOID THIS COMPANY AT ALL COSTS AND THANK ME LATER. I should have listened to all the other 1-star reviews. **update - TrustPilot has informed me F&S want more information. No problem, here's an update: After someone called me trying to negotiate my refund and upsell me a more expensive item to keep my order open (I declined), I was eventually sent a docusign. The docusign states I acknowledge shipment of the product from the manufacturer to F&S. Had I signed this ridiculous document (I refused), they would then be able to refuse a return per their cancellation policy as I would have, in writing, agreed that the item had shipped (it hasn't). Never in my life have I had to sign something to cancel an order. It's absurd and while I'm not a lawyer, I would imagine borderline illegal to withhold money until a customer agrees to your demands and signs their name to a legal document. The man I spoke to said (in an arrogant tone) - "it's standard procedure". Buddy - no it isn't. These people are fraudsters. They now tell me the refund will take up to 14 business days. Needless to say, I have filed a chargeback and the credit card company has already reversed the charge. It didn't take very long given the amount of evidence I possess. Now, you're out the revenue AND credit card processing fees. France & Son - your website is run on Shopify. I own and operate 3 businesses - all run on Shopify. There is absolutely zero reason to withhold my money for that long. Zero. All you need to do is go to my order and select cancel - that's literally all that needs to be done and I'll have my money back within 5 business days. 14 business days is an absurd amount of time for a refund to be processed. Additionally, and to this minute, the item I ordered is STILL listed as in stock on your website. Why not put it out of stock or, at the very least, mention backorder times as you did with me after you had my money in hand? You are trying to take advantage of people who don't know any better. It's pathetic.

Worst Return Policy and White Glove Delivery. On paper their return policy is you can return any item within certain amount of days and receive a refund. In actuality, they subtract an inflated shipping cost and fees for repackaging from your refund. My quoted refund was less than 40% of my total order cost. I tried to protect myself by paying extra for white glove delivery which does not cover returns and resulted in my items being delivered WITHOUT requisite packaging for a return - resulting in decreased refund.

I placed the order a year ago. I got an email a month ago and saying that it shipped out. we still have not received it! The FedEx label was canceled! Updated 12/14/22: We were not upgraded to White glove service! we actually got a bill to pay before we schedule the delivery. When we called we were told that the extra cost was for white glove and if we don't pay it is just regular delivery! Aall in all it took over a year and the service was horrible.

I was recently contacted by Trust Pilot demanding proof of my terrible experience with France and Son over 4 months ago. If I didn’t produce it they would remove my 1 star review. To summarize, I canceled an order in less than 24 hours and France and Sons refused to issue me a refund. The bots kept trying to sell me things. I had to use my credit card to get my money back. Horrible company.

We ordered a king bed in September, 2021. We were told 3 different times it was being shipped only to be told there was an "error at the warehouse." Finally, after over a year we had to get angry and insist on a response of when our bed would be delivered and get a supervisor involved. We finally go out bed and I love it but was it worth the hassle?

Really bad! I ordered two barstools and only received one. So I’ve been robbed! The one I did receive has a leg that is one inch shorter than the other 3 and it looks used. There are multiple scuffs on all of the legs. They told me to file a claim that may or may not be accepted. This is my third order with them and this is my second order with damage. Now I will need to dispute the charges.

I haven't received any information on my product I ordered and it's been over 2 months

Paid well over $3000.00 for our order and regret it. We were told multiple different delivery dates, all inaccurate, 25 days past the expected date of delivery, causing our holiday to be ruined with not having family present at our home without proper dining area set up. We had to provide multiple shipping addresses, had to arrange accommodations, uhaul, costs out of pocket to stay in the city, all for the expected delivery date to be pushed 32 hours past the scheduled time, and not even delivered to the correct address. Had multiple calls from multiple numbers all asking the same questions each time, after already confirming it over and over again. The price was beyond what was advertised in the end, plus costs for shipping were unbelievable, over $500.00 in shipping and ON TOP OF THAT were told to pay another $750.00 to have it delivered to our address. This was all two months AFTER we ordered it, our address was on the order from the beginning with no choice but to decline and arrange delivery elsewhere. The communication from the representative’s was also extremely terrible, very embarrassing. Overall experience was below a one star, will NEVER buy from this company again. Reply from below: As seen on all your customer reviews you seem to always have an excuse for why the outcome and your actions are justified, instead of taking responsibility and trying to make it right with your customers. Quite disappointing.