France and SonReviews of franceandson.com

Absolutely disgraceful treatment. We bought a table in November, that was supposed to be delivered in December. By February, we had to call back to understand what was happening. They ended up sending us a table that had the incorrect screws. If our carpenter hadn’t reviewed that the screws weren’t going to hold, the table would’ve broken eventually and harming my family. When we called them to understand the situation, they decided to not engage with us, kept out money, and ended up not taking responsibility for their actions. We’re still waiting for the full refund, though don’t expect to ever get it. Absolutely worst experience.

Worst experience ever! I purchased a dining table from franceandson in Nov 2022. It was supposed to be back in stock a week later but instead got restocked at the end of January 2023. We only found out after contacting them multiple times for an update. End of Jan, after multiple calls and emails to get an update on the table and have it delivered asap, it finally got delivered mid February. We paid for white glove delivery and after more than 1h of the delivery team trying to put the table together they told us that the screws provided with the table did not match the holes in the table and we had to return it so they left with it. We did not hear from Franceandson at all. We had to call them multiple times a day for an entire week. They said they could not do anything for us, that if we wanted to get another table of the same model, we had to buy a new one (!!!), they could not swap it even though the product they delivered was faulty. After a week of harassing them, they finally agreed to reimburse us in full for the table but still won’t reimburse us for the white glove delivery as according to them the delivery did take place. It is very poor customer service and products, no accountability for anything. 3 months later we now have to buy another table somewhere else which will probably take a while to arrive. I would never buy from them again.

I am so disappointed! My husband and I ordered a rug for $1,300. It came with free shipping. When we ordered it, we even asked them if we can return it if we don't like it in person. It looked like it had way more stripes than in the photo and requested a return. They reminded us of the return policy that said we have to pay for shipping for both ways - WHICH WOULD BE $600 BOTH WAYS! And we would receive a $100 refund. WHERE WAS THAT INFORMATION WHEN WE ASKED IF WE COULD RETURN IT?!?! HOW IS IT $600 TO SHIP A RUG?! I've checked multiple websites to see how much it would cost to ship this rug to the warehouse it came from and it costs $150-300 - and that is from an individual person shipping something. Are you telling me that a MASSIVE COMPANY pays DOUBLE what the average person would pay to ship an item? This is absolutely mind-blowing!!!

I purchased a Mid Century Jeanneret Kangaroo Sofa from France and Son that was delivered approximately 10 months ago. One day we heard a loud crack after sitting down, we inspected the rattan seat and didn't find anything a few weeks later after careful inspection we found a large crack in the front Spindle. The seat is now essentially useless. I contacted F&S and was told that they wouldn't replace or provide a refund. I would not recommend this furniture or business. I paid over $2,000 for a pice of furniture and expect the quality to be much better. I feel duped.

I should have trusted my instinct about this company but I decided to order from them instead of Perigold. ALL I HAVE TO SAY IS WORST MISTAKE EVER. I order 2 chairs for 1700.00, they are a lot smaller than the description, so I called them the same day to return them. This is where the nightmare started. They send you a DocuSign document stating that in order to start a return this must be completed. Two days pass and no one is calling to schedule a pickup. Then they come up with this crap! Option 1: You can receive a full refund less the actual round trip shipping costs (what we’re billed by our carriers for outbound + return shipping). The actual round-trip shipping costs for this return are $739.66. This would be deducted from your total refund amount, if you choose to move forward with the return your total refund amount would be $958.34 Option 2: You can receive a full refund minus only one-way shipping cost, with the remaining amount issued to you in the form of a France and Son store credit. The store credit has no expiration date, and it allows you to reduce your shipping costs in half. The one-way trip shipping costs for this return are $369.83. This would be deducted from your total refund amount, and you’ll receive the remaining amount as a store credit. Your final refund amount would be $1,328.17 in the form of a store credit. There are no terms and conditions on their website stating this at the time of purchase. They need to advise the customer at the time of purchase and not after. Run! These people are crooks! Buy elsewhere The return policy is not clearly displayed. It is nowhere to be found. After 3 calls I Was informed that it was in a drop down where it is not clearly written. Furthermore, it is typical for websites to accurately display their policies with consumers knowing what they will be responsible for. $700 to do a return is ridiculous. The only way to save miners is yo do an exchange which I would then lose over 300 dollars. I don’t want a host card nor was one offered. If a customer wants to return merchandise they should be made aware by agreeing to the terms and conditions set forth by the website that they would be responsible for shipping.

Now order 01/09/23. Next day received email "shipped". Checked shipping at Fed Ex a couple days later and it says waiting to receive item for shipping. Wrote email to Company and no response to the shipping inquiry. Still waiting for any updates Fed Ex but they are still waiting for the item. Called France and sons 01/15/23 to inquire again. Nice customer service person said does not appear the item has in fact shipped. Asked to cancel item. He said he couldn't do it but "customer service" will contact me 01/16/23. Worthless experience with this retailer. That email that titled Shipped is so wrong if it truly means will be shipped in 1 to 2 weeks makes no sense. Now day 10 no shipping update. Still label created only. Now day 12. No update. Will not let me cancel because label created designation on Fed Ex site. Interesting that apparently if label created is their magic bullet to refuse a refund. Stay away from this company.

Wish I could give them 0 stars. I've ordered a luxury desk called portugal desk more than 6 months ago. A cracked one was delivered, and I have been waiting for a replacement until now. They would schedule a delivery for a replacement, which means that they had a new one for me in stock, but they would cancel the delivery saying that it is not in stock any more a couple times. Frustrated, I searched their website, and found out that they have 30 of the same desk in stock under slightly different name Portuguese Desk, Large. I've emailed and talked with people at their customer service, trying to get the new replacement. The only repeated response that I get is that I would get 50% discount on the damage desk, or they would refund. After waiting over 6 months, I think this is terrible customer service. To make things worse, three days ago, I saw the Portuguese Desk Large was on sale for less than what I paid, so I let them know and told them that they could process the refund, and i would order it again at the discounted price. Now they have raised the price and they refund process is being delayed. I will be reporting this business to BBB as well. Stay away!

This is a terrible company to both buy from and deal with. I bought two lights which were advertised with an Original name that is made in Italy (Crown Minor by Nemo lighting). When I received them, one was broken, and both were fakes made in China. I sent many pictures the very first day I received the lights showing the damage and proving they were fakes (stamped made in China on the box). Yet the company denies the lights are damaged and says they were never advertised as originals. Yet I've taken a screenshot of the page and noweher does it state these are not originals. They were even charging almost the same price as the original (their price $1100 per light - original $1600 per light). I could have bought the lights on Aliexpress for $300 if I wanted cheap junk, I've sent them at least 10 pictures of the broken light which they deny is damaged (it's clear from the pictures that it is). Now, I've given this to my credit card company. Buyer beware - they sell cheap Chinese junk under false pretenses of being original. And then they lie and cheat to try and get out of taking responsibility.