France and SonReviews of franceandson.com

Prepare yourself for a cautionary tale about a store that has demonstrated a complete disregard for honesty, integrity, and customer care. In my unfortunate encounter with France and Son, it became abundantly clear that they are nothing more than untrustworthy liars who couldn't care less about their customers. Let's start with their blatant dishonesty. The store's employees and representatives have repeatedly demonstrated a penchant for twisting the truth and spewing out misinformation. They have shown no qualms about bending and distorting their own policies to suit their convenience, all while offering feeble excuses and contradictory statements to mask their deceit. It's both disheartening and infuriating to be met with such a lack of integrity. What's even worse is their complete disregard for customer satisfaction. They have proven time and time again that the concerns and needs of their customers are inconsequential to them. Rather than addressing legitimate grievances and working towards resolution, they are quick to dismiss and ignore customer complaints, leaving us feeling unheard and unvalued. When a company shows such little regard for the people who keep them in business, it is clear that their priorities lie elsewhere. They are more interested in lining their own pockets than ensuring their customers have a positive experience. Trust is the foundation of any successful business, but this store has shattered that trust through their dishonesty, lack of transparency, and apathy towards customer satisfaction. It is with a heavy heart that I urge anyone reading this to exercise extreme caution when considering engaging with this store. Their deceitful practices and complete disregard for their customers make them an entity not to be trusted. Save yourself the frustration, disappointment, and potential loss by seeking out reputable alternatives that genuinely care about their customers and prioritize their satisfaction.

Placed an order with them and days later they come back and tell me I must spend more to reach their minimum order requirement. Funny they didn't mention that at time of purchase, but I bucked up and spent more. It was uncool though. Later, they could not fulfill the order due to discontinued fabric, and they try and charge a cancellation fee on an order THEY could not fulfill. They are THE WORST business I have ever dealt with! Save yourself some frustration and buy from a different retailer. France & Son is an unethical business.

I'm issuing an urgent warning to all France & Son customers following an alarming experience. After buying a high-end table and opting for a return, I was forced into using their pickup service, which cost an extra $1,000. What's worse, I discovered eight months later – amid the chaos of home renovation expenses – that they never processed my refund at all. When I inquired, their response was a nonchalant promise to send it 'right away.' My direct questions about whether this was an isolated case or how they could overlook a hefty refund after signing a return contract, personally picking up the item, and sending a confirmation email, were blatantly ignored. Instead, I received a vague apology and a quick assurance that my refund was 'on its way.' This makes me wonder if they're exploiting the possibility that high-end shoppers may not regularly monitor their statements, deliberately withholding refunds unless followed up. But the deceit doesn't end there. Before I even realized they hadn’t processed my refund, I posted a negative review, which France & Son promptly had removed by falsely reporting me as a non-customer. It took two hours to format and send the documentation to validate my customer status and restore my review. Yes, I am a real customer. Yes, they made me take off work and stay at home for the SEVENTEEN HOUR return pickup window they made, and then never showed up. And yes, they were 3 hours late to their rescheduled appointment, which required a second vacation day with zero compensation. Their tactics to mute and discredit unhappy customers are not just manipulative but also cast doubts on the authenticity of their online reviews. Lastly, to rationalize their steep return fees, they lied about the dimensions of the table I bought in their reply to my review, erroneously stating it was a "10-foot table." It was, in fact, a standard-sized table with two large leaves; almost all tables have leaves that extend it larger, but yes, but the packaging was standard-sized, nowhere close to ten feet. They dismissed the legitimate estimate I received from UPS — a mere $289, after a proper measurement and weighing — as implausible. In short, steer clear of France & Son! And if you've already transacted with them and requested a return, I implore you to scrutinize every line of your credit card statements and report to BBB & the NY Consumer Advocacy if they 'forgot' about your refund, too.

First off, I typically refrain from writing negative reviews, but I think all potential buyers should learn from my experience. As many stated, I placed my order for a Jensen dresser in August. Their site indicated this is available for immediate delivery, but it took about 3 months to receive the dresser. Fast forward 5-6 months of use, the dresser is now falling apart. Yes, the wooden bars which are used as handles are coming apart. Not a few years but a few months. I contacted support who informed my there is nothing they can do because they will only address such claims if they occur up to 60 days from receipt of product. So, if you feel you like their pieces because they look good, be aware that if anything happens after 60 days, you are left in the dark. So disappointed but glad I found out now before moving to a new place and needing to order quite a few furniture pieces.

I found a specific side table I wanted on this website. Per instructions on the site, I contacted customer service to confirm availability before ordering. Upon getting all the info from me (item, shipping address, etc.), the agent confirmed that the table can be delivered within 4-6 weeks, so I placed my order. I was charged immediately. A few days later they sent me an email saying that I must order more items for them to be able to fulfill my order due to some shipping restrictions. 🤷‍♀️ I was floored. I told them that it was extortion and that I didn't need to buy anything else from them. They ended up cancelling my order. Next obvious problem - refund. I don't seem to be able to get my money back. I'm sure eventually one way or another I will get refunded, but it will clearly require a lot of effort and formal complaints. It seems as though my experience is very consistent with that of other customers. It's almost like they are running a scheme to get something financed with zero interest by taking customers' money and holding on to it without fulfilling orders. Their BBB profile made for an interesting read. Too bad I didn't look into these people before I placed my order, but I hope this review helps other potential customers run for the hills.

DO NOT EVER BUY HERE! You will wait months for in stock items, get customer service lying to you about getting your furniture or your issue resolved. I could go on and explain but I would need about 2 hours. They will charge you immediately and not ship for months. They make up very good lies as to why. They want to hold onto your money as long as possible before ordering your furniture. Want confirmation? Read the complaints from the Better Business Bureau. It wouldn’t let me Link them here. Trust me it is worth your time if you want to see how this pathetic excuse for a business operates. Read the constant pattern. Even the resolved ones take months and it is not worth the aggravation for a small discount off the competition. And then they will screw you on their “white glove” shipping to make up for it.

Pretty awful customer service. I ordered 2 items from them mid-February. #1 I sent them a notification I wanted to cancel less than 24 hours after I purchased. The kept emailing me asking if I was sure and finally directed me to the cancellation request form which I completed and returned at probably hour 48. 3 days later, I received a response that they had (finally?) sent my request forward but the item had already shipped and I would now be charged $300. This is frustrating as they could never explain why they took a 3 day delay on paperwork that was urgent, but I was stonewalled so hard by Sophie that I finally gave up and signed the form in hopes of getting SOME of my money back. However, the team never confirmed they had moved that paperwork along until I began an entirely new request asking for an update on the order. The service rep only said they are working on my refund and it will take 14-30 days. No explanation for ignoring my earlier request in the current inquiry. Meanwhile, #2 has not shipped yet and it’s a month later. Two weeks ago I asked for an update on this, and they followed up that it would ship the following week (this previous one). I reached out again today (in the second inquiry above) and the rep just said that the item would ship the next week. No explanation for a delay at all from the initial order and no explanation for the additional delay from this to last week. Given the other reviews I suspect this might just be some throw away line to fend off customer inquiries about their orders, and I worry it is actually a lie and they have no idea when my item will ship or if they will even ship it. I just moved and have been looking for furniture online and every time this company’s site comes up selling something I’m looking for, I tell myself, I will NEVER use them again. And I would recommend the same to everyone reading here

I have purchased several items from them over the years. Recently, I purchased two living room chairs for a project that I was building. The chairs arrived and I put them in storage waiting for the project to be completed. When I unpacked them, I saw that although the packaging labeled both chairs the same ivory color, when I opened the two boxes I discovered one was ivory and one was peach. I reached out to customer service and they said that since it was past 60 days since I ordered them, there was nothing that they could do, even though this was entirely their mistake. They still list the correct ivory colored chairs on their website but refused to replace the one that they mistakenly sent me. I have never experienced such terrible customer service for something that was clearly the vendors responsibility. This was an easy fix but they wouldn't do anything about it.