Frame.ioReviews of frame.io

Incompetence doesn't even begin to describe how useless Adobe are. The app bugged me for ages to "upgrade" my account, and said it would be forced on me. "Upgraded" it, only to find that it no loner works with After Effects - in Adobe's own forums the devs even seem surprised by this. It's PATHETIC. How are the various teams at Adobe more like warring factions that one company? Genuinely people who make decisions at Adobe need to be swiftly moved on, because they CANNOT do their jobs properly.

As a professional photographer, I was seeking an alternative to WeTransfer and came across Frame.io. Initially, the platform appeared promising, and I enjoyed using the free trial version. However, after transitioning to the "Team" plan, I experienced multiple billing issues. I was charged $25 twice on the same day, followed by an additional $24 the next day. Furthermore, I was unexpectedly billed $13 when I added a team member, which I believed should have been included in the plan. This billing experience has been disappointing and raises concerns about transparency and billing practices.

Automatically charged me $138 dollars for adding an additional user to my account when it said I had 9 additional seats. When I sent the invite, it gave no indication or warning that it would cost me anything extra until I received an e-mail 5 minutes later notifying me I had been charged. I am outraged by this and will be disputing the charge with my credit company if it is not refunded promptly.

They charged me unknowingly for thousands of dollars a year for their basic underwhelming buggy software. On top of that, their download speed is TERRIBLE, especially in South East Asia. There's definitely better alternatives out there.

I subscribed to the $15 a month team package for 5 team members and wanted to paid annually. I was charged $900. The company state the package allows for 5 people and without asking for approval or permission, charges the card for each of of those individually. Fraud.

Scammer company. I signed up for the paid version which was supposed to be $15. I instantly get a receipt och $30 and then I get charged a total of $65. When contacting support they refuse to give me my money back and say I am not eligible for a refund and refuse to solve the situation.

The upgrade from V3 to V4 is a disaster. Everything that made V3 great is removed in V4 and the way they practically force you to upgrade in their Premiere Pro integration is just infuriating. Timeline markers can't be uploaded to comments anymore and support is slow to respond, which makes them basically non-existent. I don't know if this is Adobe's or Frame.io's fault, but it's a trainwreck now

I've been having trouble logging in for two years and it's never been resolved. Customer service is awful. Different people keep jumping in and asking me to do the same things over and over, which don’t help. It's been a complete waste of money and time. I can’t believe Adobe allows this dreadful company to keep operating like this, treating paying customers so poorly.