Frame.ioReviews of frame.io

Im on the free plan and they wont even let me access my own projects. Terrible

terrible company, locked me into a subscription and their software wouldn't let me cancel, continued to bill me for months after I persistently reached out via email. They're incredibly shady and I would highly recommend staying away.

they are fraud. they bill you for each member. but pro plan said up to 5 member.

très bonne idée mais l'interface n'y est pas. beaucoup de bug (surtout celui du curseur de lecture qui se met jamais ou on veut ou qui revient au début tout le temps), c'est trop cher aussi etc etc. ah oui, c'est Adobe derrière c'est pour ça :)

This company has gone downhill and is a nightmare to use. I don't see how anyone would continue to be a customer and use this messy, sloppy software that is overly complicated for no reason. It was wonderful and I have been a customer for many years. When they changed the entire platform and layout last year they destroyed the best of frame.io. Every time I use it, there is a problem. They show your clients metadata and say there is nothing they can do. Imagine uploading your work and your client gets to see all the times and dates you are working. It's a violation of my privacy. When I sort photos or videos in one folder and say I want them in alphabetical order. Then change another folder to a numerical order, it changes all my folders. So they say you can customize each folder but that is a lie. If you think you have any control over what your client sees, you would be wrong. They have made this program bloated, messy, sloppy and overly complicated and overly technical for zero reason. All their new features and additions are cumbersome glitches that are impossible to work with. I'm walking away from this disaster after being a happy client for years. Their customer service is untrained and robotic and wrong. They've wasted hours of my life to only in the end say fill out 'suggest a feature'. At this point I am cutting my losses and finding a new company that is professional and who follows my requests, not the other way around.

I'd never even heard of this company and received an email saying my 1 month trial had ended and I was to update my payment details. They are a scam. I've emailed them and permanently unsubscribed.

The user face is terrible, there is so much information, yet so little. It is impossible to see the details of the films and to move across project. Each project having a different colour icon is so aesthetically unpleasing. I feel validated that everyone else feels the same.

Interface nice on first glance. Functionality is absolute trash and so is the support team. Sending me canned responses when I'm literally describing the issue in acute detail then transferring me to 3 different people who do the same thing.