Frame.ioReviews of frame.io

Constantly harassed by their team through my work email and LinkedIn. I have tried to ignore their contact but I’m constantly bombarded through multiple forums.

I've been using Frame for a long time, about a year. I find it very accurate for drafts and revisions from clients, who can mange the interface very easily and leaves very little room for error when describing changes. One of the larger benefits is that its a nicer experience for the client to go through the drafts and leave revisions. I find it's very fast to upload videos on, next to Dropbox which is next to Google Drive ( in my experience ). But when your running a business and if you have a Dropbox business account; it makes Frame irrelevant, as the playback feature on Dropbox allows you timestamped comments. It grew very quickly to becoming an unnecessary overhead and once you strip away a tad nicer interface than Dropbox Business; its really just an overpriced video playback service with a small amount of storage.

I am based in the UK and started to use frame.io on a free trial to see how it works. But within the "free trial" they charged it. After 3 days of back and forth they issued a refund which was less then the amount I was charged from our bank account. I thought it's only off by a pound or two so I will leave it. Funny thing is, after a couple of days they charged us again! Now I have to chase them up again and probably receive a refund less than what they charged us

It has you sign up for $19/month to use with the promise that people will be able to comment / add stuff to a folder you create. Anyone you add, even if you add your own email it charges you extra and doesn't notify you. Not only did it start charging me $57/month against the contract, but it started throwing $10 and $13 charges at random throughout a month. That's $70 in one month, which is around 4x what was sold to me. Claimed: $19/month. Billed: $67/month.

Frame.io is a really very clever idea, as a company we had previously used it regularly to deliver video content to clients. For a very long time, the service was excellent and we had no issues. Unfortunately, the pricing became such that we simply had to drop it as a platform. Many similar platforms have come in since and while Frame.io still has excellent integration into Premiere Pro, the price point just seems a little out of touch with the way mass produced online media is currently distributed.

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