fraicheur.comReviews of fraicheur.com

Fast processing and shipping, and solid quality product. I experienced a little mishap by not receiving the email confirmation after placing my order but their customer service was quick and helpful. Their ice globes are so good for my skin, feel luxurious and are worth the time and money. Buy the original!

It was good overall

I have bought Ice globes and it accidentally added other items that I didn't order. I was worried as it was a lot of money to spend and not get back. A lovely customer service member phoned me and reassure me that I will get a refund for the products although they can't return the extra products I may keep them. Thank you I didn't expect that. Can't wait to try my new products!

Brilliant product, with brilliant service.

Great service including easy to order, quick shipping and delivery. Fantastic quality product.

Brilliant product, it arrived quite quickly has become the most effective solution for ice face bath. Does not cause headaches like an ice bath would and pretty much does the same thing.

Update: I have had several phone calls from Fraîcheur’s Customer Service, sorry I cannot remember the ladies name but she was very sympathetic and apologetic to the issues I was having. She listened to what had happened and understood my frustration. She said she was going to feed back to make sure the same issues did not happen again for other people as there must’ve been some kind of glitch as she said this was not the experience Fraîcheur wanted their customers to go through. She offered a full refund which had not been forthcoming from the support team. I cannot thank her enough for the personal outreach, and swift conclusion to the otherwise protracted situation. Original posting: I saw the ice globes as an ad on social media, thought it looked good so decided to make an order. Apart from being asked so many times if I wanted other products (at least 6 times) I was then asked about insuring the ice globes. After having gone the the purchase screens and getting the thank you for your purchase at the end, I received no confirmation email. The purchase cost was promptly taken from my account but the only email I received a couple of days later (and before I realised what was going on) was one to say that I hadn’t finalised my purchase and it was still in my cart. This is the email I received: - "FO Fraîcheur Paris | Olivia Your order draft is created From REDACTED To REDACTED 7 Aug at 18:06 Hello Maria, I noticed you added a Fraîcheur Ice Globes to your cart, but haven't completed your purchase yet. We saved this order for you, so you could finish it later. However, because of the high demand, we have only 483 units of Ice Globes left. As we strive to meet the high demand for Fraîcheur, we will need to delete your order within the next 3 hours. This is to ensure that we can keep up with the demand of others who are also eager to get their hands on this exclusive beauty product. I understand that life can get busy, and sometimes we forget about the items we've left in our online carts. But I don't want you to miss out on this incredible opportunity! Finish your order >> Sincerely, Olivia" So I went back and did the purchased again, and again I had a thank you for your purchase as the last screen and yet again no confirmation email. I got another email from this company this time saying my payment failed and to checkout again. Email received; - "FO Fraîcheur Paris | Payments Maria regarding your failed payment From REDACTED To: REDACTED 8 Aug at 18:07 Dear Maria, I'm sorry to inform you that your payment for the Fraîcheur Order with -50% discount has failed. We understand that technical glitches can happen, but we don't want you to miss out on this incredible offer. That's why we've created this order for you and are giving you another chance to complete your purchase within the next 24 hours. Make sure that your payment information is up to date and that you have sufficient funds available. Alternatively, you can use a different payment method to complete your purchase. Just click the link below to return to your cart and finish. Verify your payment >> Sincerely, Fraîcheur Payments Team" This payment DID go through though. This is what alerted me to the potential fraud/scam from this company; 2 payments for the same amount, no confirmation emails, no tracking information, just emails directing me to make more and more purchases. Luckily, I purchased using PayPal, I have raised a complaint on both purchases because of they way they have conducted their aggressive sales techniques.

The ordering and delivery process was timely. The product is great although there may be some confusion as to whether they should be kept in the fridge or freezer so I do a bit of both. The product itself is great and my skin feels refreshed and brighter afer use. The only thing I would comment on is that it would be useful to have the demonstration guide in the form of a small booklet in the box rather than e-version on the website. So much more handy for reference purposes. Hope they take it on board