The best ice globesWe were the first company that introduced ice globes to the market in 2018. We have set the ice globes trend worldwide!Cruelty- FreeNone of our products or formulas have or ever will be tested on animals.VeganWe are vegan meaning that none of our products, packaging, formulas or ingredients contain animal derivatives or animal-by-products.
fraicheur.com (fraicheur.com) has 89 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Website
fraicheur.com
Category
Cosmetics & Makeup
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: August 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Whilst I like this product the company Fraicheur won’t stop calling and harassing me to buy more products. They call all hours of the day and night even after I have continually asked them to stop. I regret ever purchasing these Ice Globes.
Response from fraicheur.comMar 22, 2024
Hi Sharon,
Your feedback is valuable to us.
We've made efforts to resolve this issue by reaching out via Trustpilot, but we haven't received a reply.
If you haven't received our emails and still require assistance, please update your review or use the contact form at https://support.fraicheur.com.
To assist you, please provide the following details:
- Email address used for the order
- Order number
- Full name
Thank you for helping us improve. We look forward to your response.
Fraicheur Support Team
D
.
DO NOT BUY AS NOT GENUINE COMPANY
Very disappointed with my purchases. I found the ice globes large and cumbersome basically too large for the face. They are not effective but gimmicky. Not worth the money even with the discount, as there are much cheaper, better brands and more practical alternatives you can purchase elsewhere with a reputable company. Be aware that when you have to return the items back to Lithuania the cost is quite high for which you are not refunded. I ended up out of pocket by £16.00 just for the postage.
Update: when I returned the globes on 13.11.23 Fraicher charged me an extra £4.95 for their delivery to me. They are obviously an unprofessional company.
Stay away. You have been warned.
Fraicher market their items purporting to offer good deals with high reductions when in reality it is just a publicity stunt to boost their sales. They have a hard selling technique and do everything possible to discourage you from returning their products by penalising you financially for doing so.
I made an error ordering from this sham company and would urge you to not make the same mistake.
I have provided the invoice to show I am a genuine customer.
Response from fraicheur.comNov 8, 2023
Hi,
Apologies for any inconvenience that may have been caused.
Please be assured that we will address this matter as soon as possible.
In lieu to this, we require some information that we have already sent you via Trustpilot:
- The email address used to place your order
- The order ID number, which can be found at the top of your Fraicheur purchase invoice
- The full name used when placing the order
We sincerely hope that you will provide the accurate details so that we can investigate and resolve your concern accordingly.
Thank you for your understanding, and we eagerly await your response.
Fraicheur Support Team
NI
Nikki
Don’t just don’t!
Only use this company if you want to be bombarded by phone calls!
Despite asking not to be contacted and to be removed from their database they still insist on calling from random numbers that get blocked after every call!
So much for GDPR.
The product isn’t brilliant either you can buy much cheaper elsewhere
UPDATE 13/11/23 if you complain about their product they still try to contact you by email offering a refund & a free gift so that you take your review down.
Just had a call from the US asking for my bank details- do they think that I’m stupid?
Scam company & disgusting service! Yet another number blocked!
17/11/23 and after being promised never to be contacted again - another call from an 0203 number- they are now being reported to the ICO!
Avoid like the plague!
Response from fraicheur.comNov 7, 2023
Hello Nikki,
Sorry to hear about this experience. We have received your complaint regarding marketing calls/emails.
Kindly allow us to investigate your concern. In doing so, we will initially be needing some information that we sent you through Trustpilot to enable us to access your transaction record and to unsubscribe you accordingly.
In this regard, kindly provide the accurate details being asked below:
Phone number being called
Email address concerned
Order number (If applicable)
Full name
You may update your review here on Trustpilot or you may contact us via contact form at https://fraicheur.com/contact anytime at your convenience.
Your cooperation regarding this matter is greatly appreciated.
Thank you and have a great day!
Fraicheur Support Team
OM
Omotola
SCAM ARTISTS
This company will scam you. Buyer beware! I ordered two items. As I tried to check out, more and more discount offers appeared, which I declined. As I checked out and placed the order, the confirmation page an additional 8 items in the bag! I immediately called customer service and was told the order was canceled. The next day I received a shipping confirmation! Customer service said I could not receive a return authorization until the items were received. I was assured I would receive a full refund. Over the course of a few months they offered partial refunds and eventually gave me return authorization. The label address for returns was in Lithuania, despite the items shipping to me from California! The cost to ship the items back was equivalent to the purchase price! Unbelievable! So, I got stuck with items I didn't want to purchase. I will NEVER buy from them again.
Response from fraicheur.comJun 12, 2023
Hi Omotola,
Thank you for bringing this matter to our attention. We’re very sorry we failed to meet your expectations. Please allow us to help you by providing us with the following details we sent through Trustpilot
- Email address used to place your order
- Order ID number that you can see at the top of your Fraicheur purchase invoice
- Full Name used to place the order
We hope that you may provide the accurate details so we may look into your transaction and that we may begin our investigation on your concern.
Thank you so much for working with us, hoping to hear back from you.
Best regards,
Fraicheur Support Team
KU
kund
2 months later no product..lot of…
2 months later no product..lot of hassle....but definitely a bill
Still in progress...
Response from fraicheur.comFeb 21, 2023
Hello, Kund!
We are sorry for the inconvenience.
To fix your problem, we will do everything we can. We've used Trustpilot to send you a request for order details.
To access and verify your order information, we need the following information:
- Email address used to place the order
- Order number located in your invoice
Thank you for supporting our efforts to improve.
If you have not received it, please update your review or get in touch with us via the contact form at https://fraicheur.com/contact.
Fraicheur Support Team
MS
Marie S.
FRAUD avoid this place
I ordered 2 by mistake, emailed them after 1 minute of purchase, received an answer 2 days later saying " too late for refunds" and then NOTHING its been 2 weeks 0 communication. FRAUD COMPANY i will go to police today.
Response from fraicheur.comJan 24, 2023
Hello Marie,
We’re truly sorry about the trouble you have encountered. This is not the experience we want our customers to have.
Please allow us to take all necessary actions to resolve this as soon as possible.
For us to check if there were any technical issues in this case, we need the following information to access and verify your order:
-Email address (used while ordering)
-Order number
You can reach us via online contact form at https://fraicheur.com/contact.
We have also contacted you via Trustpilot requesting for more details about your order that you can respond to directly.
Thank you for helping us grow and learn.
Fraicheur Support Team
NA
Niña Katrina D.
BEWARE and BE ALERT 👎👎👎👎👎
Well i guess im not the only one had a really worst experience with this company as ive read through the reviews here in the trustpilot. Same as what others experienced, i accidentally ordered the 4 pairs of gold ice globe and you dont have any chance to correct your orders in their website. Quickly emailed them asking to modify on the same night. After a day,i got a response that it is already too late as my order is already packed and ready to be shipped. 3 days after requesting to modify my order, surprisingly got an email from them that they are proccesing my order. Last dec. 27, they emailed me that my orders is on its way. After 2 weeks, i received two packages(thinking that it was all of it as they didnt indicate how many package they have sent) and decided to return it and didnt bother to open it. Customers are shouldering the shipping fee when ordering but if you also want to return the items, you are also going to pay for the shipping fee to Lithuania. And that's what i did. Unlucky for me, they are full of surprises as i received another package last thursday. Since i wasnt expecting it and already confused, i opened it. lo and behold, its the 2 pairs of gold ice globe. So again, i paid another pricey shipping fee to Lithuania. Sent it yesterday. Im expecting them to give me the full refund and definitely wont going to recommend this company.
Further update: i received the full refund last january. Today, i receivef a "gift" from them. Anyhow, still i spent more money(385 dkk=54,57$) because customers will shoulder the return delivery to Lithuania. Lesson learned.
Response from fraicheur.comJan 23, 2023
Hello Niña,
We sincerely apologize for the inconvenience that this situation has caused you.
Rest assured that we will rectify this matter for you as soon as possible.
If it’s not too much to ask, would you mind providing us with the following information below. This allows us to access and verify your order details:
Email Address used to place the order
Order Number
We have sent you a request for your order details through Trustpilot. However, if you have not received it please update your review or reach out to us via contact form on https://fraicheur.com/contact
Thank you so much for your cooperation, and we will be looking forward to your response.
Fraicheur Support Team
TD
Tom D.
Scam business practices
They charged and sent me 4 globes when I ordered 1. They will only give you 85% back for a “restocking fee” and won’t pay for shipping to Lithuania for RMA. Scam company.
Response from fraicheur.comJan 23, 2023
Hello Tom,
Rest assured, we will take all the necessary steps to resolve your case.
We've already reached out to you here through the internal Trustpilot system. However, if you have not received it, please update your review or contact our Customer Support team via the contact form at https://fraicheur.com/contact
We need the following details to find your order on our systems:
- Email address used during the purchase process
- Order number provided in the invoice or confirmation letter
Thank you for giving us a chance to correct this situation.
Fraicheur Support Team
