JaeeCutzz
Fragrance X is outdated
Fragrance X has been around for decades. Has 100s of fragrances available, however there is a lot is misleading & False advertisement on the site. This is the 3rd time I have purchased a fragrance and was sent the wrong product. The picture shows YSL Y Le parfum 2021 (all black bottle) I was sent the Newer version. As A Fragrance Only Site, I had expectations that they would know the difference in flankers. How they look and smell are always very different. I was a frequent customer until about 7 months ago when this very same thing happened with Prada’s Luna Rossa Sport. I officially no longer consider myself a valued customer of FragranceX. Com
Response from FragranceXJun 3, 2026
Hi JaeeCutzz! We sincerely apologize for the disappointment and frustration caused by your recent experience. We understand your concerns regarding the YSL fragrance received and how important fragrance versions and bottle presentations can be for collectors and long time fragrance enthusiasts. While we do our best to keep product images updated, packaging and presentation may change at the manufacturer’s discretion, and only the fragrance itself is guaranteed. ✨ We also see that your return was received and your refund was processed to your account today. We truly appreciate the opportunity to review the matter and are sorry this experience affected your confidence in FragranceX.com. Thank you for your past support, and we appreciate your honest feedback.