FragranceXReviews of fragrancex.com

Good pricing and delivered on time

I ordered a new fragrance, and it arrived promptly. I will definitely order from this merchant again. A+++

I want to preface this by stating that FragranceX absolutely delivers when it comes to the authenticity and quality of their perfumes; their products are undeniably genuine. I had actually purchased from them successfully in the past without any issues. However, my most recent experience has completely destroyed my trust in this company. The sheer incompetence of their payment processing system and their utterly unprofessional customer service team make dealing with them feel uncomfortably close to a scam, especially for international buyers. The ordeal began when I placed an order but quickly realized I needed to make a slight modification. Since their platform inexplicably lacks an "edit order" function, my only option was to cancel it immediately and place a new one. Two days later, I checked my credit card statement and noticed a random, unauthorized extra charge from FragranceX. When I contacted them, they demanded via email that I provide a "six-digit credit card code." This was incredibly alarming and made zero logical sense—the funds for the purchase had already been successfully deducted from my account, so why were there phantom extra charges and bizarre requests for sensitive card details? Feeling extremely uneasy about their billing practices, I requested that they cancel the order entirely. A couple of days later, hoping to start fresh, I placed a brand-new order using a completely different credit card. Ten hours later, I received a notification that this order had been canceled as well. I reached out to customer service to understand why, and this is where the experience went from bad to infuriating. The representatives were incredibly dismissive, rude, and displayed a shocking lack of basic knowledge regarding how payment systems actually work. Without offering any logical explanation, they simply read from a script, repeating that because I had canceled my initial order, their "automated system" canceled the new one. When I pressed for a reason why a legitimate new order on a new card would be flagged, they had no answers. They patronizingly advised me to just place the order again. I foolishly listened, placed yet another order, and predictably, the exact same automatic cancellation occurred. I asked if I had been placed on a blacklist for utilizing a standard cancellation feature, which they denied, yet they still could not explain the loop. When I finally requested that this absurd situation be escalated to a manager, the representative blatantly ignored the request and obstinately repeated the same automated-system excuse. Their customer service team clearly has no interest in actually assisting customers; their only goal is to blindly defend their broken system with completely illogical arguments. I am not sure if this is a cross-border banking discrepancy between the US and Canada, but as someone ordering from outside the United States, I strongly urge international buyers to avoid this website entirely. If their customer service is this aggressive and unhelpful over a simple billing error, I cannot even imagine the nightmare of dealing with them if you actually received a defective product. The genuine fragrances simply are not worth the immense headache, sketchy payment processing, and outright disrespect. I will not be returning.

Great service, authentic products at affordable prices. Probably best prices around.

Good company n price

What a good experience. While I had never used Fragrance X and was a little hesitant, I am glad I did. The genuine product arrived very quickly and the price was wonderful compared to other research. I have found my go to fragrance store.

no os fieis de ellos, son unos estafadores, compré un perfume, nunca me lo enviaron y encima me lo cobraron, he tenido que anular la tarjeta por estafa!! OJO!!

Make me smell like a middle eastern smell good in the a/c thank you