Kimberly R.
FragranceX is ignoring me
I ordered Gucci Guilty and Acqua Di Gioia on 12/8, in plenty of time for Christmas. The package didn’t arrive until 12/28 and the Gucci was missing! I’ve been trying and trying to call them (I’m on hold yet again right now) and I’ve emailed them. This was a Christmas gift for my daughter! I’m torn up inside and I’m out $83.15 plus taxes and shipping for a product I never received. I don’t know what to do. 😢 I need this money to go buy her this from a department store. This isn’t customer service at all. I’m so sad.



