Louise C.
BEWARE!
Order no 39861917 I have been wearing Guerlain's Shalimar for 30 years and bought a bottle from FragranceX as the reviews were so good. However when the bottle arrived the top didn't fit at all - it is way too big for the bottle and wobbles around. That made me very concerned about the authenticity of the product. And so I did a smell test. I sprayed my left wrist with my old bottle of Shalimar (bought from a department store) and sprayed my new FragranceX version on my right wrist. And they smelt nothing like each other. Nothing. From the first spray to half a hour later, to two hours later. I even checked with my 18 year old daughter and she agreed that the smell of my old Shalmiar was far more complex and stronger than the new bottle. So I want to return the bottle and it states on the website that I have to send it to America, which (I've checked postage rates) will cost me £25. Clearly as the bottle only cost £50 this is barely worth my while. However the package was sent to me from Feltham in the UK. Why is the perfume sent to me from a UK address but I have to return it to an American one? I have found this from Chinese retailers too as a way to prohibit returns. I have emailed the support team and await a response. I am currently debating whether to hand this case over to Trading Standards here in the UK or Action Fraud to investigate further. My advice and opinion? Order elsewhere from a reputable supplier you can trust 100%. Louise Cooper