FragranceXFragranceX is listed under Cosmetics & Makeup.
FragranceX (fragrancex.com) has 21,779 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Rene C.
Excelente experiencia de compra con FraganceX, muy puntual la entrega, recomendado.
Response from FragranceXOct 8, 2026
Hola Rene! ¡Muchas gracias por compartir tu experiencia! Nos alegra saber que tu pedido llegó puntualmente y que quedaste satisfecho con tu compra. 🚚 ¡Agradecemos mucho tu recomendación y esperamos atenderte nuevamente!
Saiyd B.
Delivery on time and authentic cologne
Response from FragranceXOct 8, 2026
Hi Saiyd! Thank you for your feedback! We’re glad your cologne arrived on time and that you’re happy with your purchase. ⭐ We truly appreciate your support and hope you continue enjoying your fragrance!
Gary H.
Very easy to deal with and sent my order quickly!
Response from FragranceXOct 8, 2026
Hi Gary! Thank you for your kind review! We’re glad you found us easy to deal with and that your order was sent quickly. 📦 We appreciate your support and look forward to serving you again!
Ruth Hello S.
Very quick delivery, excellent price!
Response from FragranceXOct 8, 2026
Hi Ruth! Thank you for your feedback! We’re glad you were happy with the quick delivery and excellent price. ✨ We truly appreciate your support and hope you find even more favorites with us!
Alexandra R.
I never received my perfume
Response from FragranceXOct 7, 2026
Hi Alexandra! We’re very sorry to hear that you did not receive your perfume. We understand how disappointing it is to be waiting for an order that never arrived. Please contact our Customer Service team with your order details so we can review the shipment and assist you with the next steps. We sincerely apologize for the inconvenience and hope we can help resolve this for you quickly. 📦
MARK W P.
Have not received my order yet it's been 2 weeks
Response from FragranceXOct 7, 2026
Hi Mark! We’re very sorry that you have not received your order yet, especially after waiting two weeks. We understand how frustrating it is when your order takes longer than expected to arrive. Please contact our Customer Service team with your order details so we can review the shipment and assist you with an update. We sincerely apologize for the delay and appreciate your patience. 📦
Naghi Z.
My order was originally scheduled and expected to be delivered by September 23, 2026. As of October 6, 2026, the order has still not been delivered. This represents a delay of 13 days beyond the promised delivery date, and, more importantly, FragranceX has yet to provide me with a firm or definitive delivery date. I consider this an unreasonable delay and a failure to fulfill the delivery commitment associated with my purchase. Simply advising me that the shipment remains “in transit” and that you are “closely monitoring” it does not resolve the issue or provide an adequate remedy for the extended failure to deliver the goods within the represented timeframe. Accordingly, I am formally requesting restitution/compensation for each day the order remains undelivered. Given the circumstances, I request that you provide either: 1. A full refund or equivalent compensation for the period of the delay, calculated on a daily basis; or 2. A replacement order at no additional cost, together with an equivalent credit/refund for the delay, effectively providing the order free of charge or otherwise providing appropriate double-value compensation. If you contend that no compensation is warranted, please provide the specific contractual terms, delivery terms, or other basis upon which you are relying to deny compensation for the failure to deliver by the promised date. I also request that you provide, in writing, a firm delivery date rather than another general statement that the shipment is being monitored. Please treat this correspondence as a formal notice of my complaint and demand for an appropriate remedy.
Response from FragranceXOct 7, 2026
Hi Naghi! We sincerely apologize for the significant delay with your order and understand your frustration, especially since it has gone beyond the original estimated delivery timeframe. We also understand your disappointment with not having received a firm delivery date. We’re sorry that our previous updates did not provide the resolution or clarity you were looking for. Shipping delays can unfortunately occur while a package is in transit, but we understand that this does not make the extended wait any less frustrating. We appreciate your patience and the opportunity to address your concerns. Our Customer Service team is available to review the shipment and provide the latest available update regarding your order. 📦
Hillary H.
Very easy to order. The prices are great. Shipping was right on time.
Response from FragranceXOct 7, 2026
Hi Hillary! Thank you for sharing your experience! We’re so glad you found it easy to order, enjoyed our prices, and received your order right on time. ⭐ We truly appreciate your support and look forward to serving you again!
