FragranceXReviews of fragrancex.com

Order # 281306415 I received a half empty bottle of Montale Oudmazing. The spray cap is also broken. I also paid an additional $5.00 for supposedly a mystery gift that I didn't receive. Fragrance X IS A WASTE OF TIME and MONEY.

great prices, big selection, easy payment, fast shipping

Fast shipping, good packing

I ordered Samsara EDT. Order # 56575711. It was most definitely not Samsara. Smelled like something died. I have used Samsara for decades, both the original and the updated versions. I tried to reach the company on their customer service phone number numerous times without success. I am quite elderly and cannot navigate the online site easily. What a bummer. Conned and out of 54 dollars.

I ordered perfume in November and after many emails did not receive it and I now have a refund for the perfume but no refund for shipping cost !! After numerous emails I was told:- ‘Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages, unless we made an error. Please note that as a courtesy we did not charge you for the return cost. So you were refunded for the item price.’ So I have been charged shipping costs for something I never received bur I have not been charged for the cost of return. So obviously it’s my fault I ordered perfume which never arrived. Let this be a warning. I have lost around £6, you also may be charged for returning an item you never received.!! Update Despite receiving an email re non refundable shipping cost as above as I have now received another email to say I did receive a return of the shipping cost but not the tax. Having located the invoice from FragranceX it clearly states tax is £0.00. Strange. I have worked in banking and finance for nearly 50 years and didn’t know that if I received a full refund apart from the tax and the tax was £0 it would cost me £6. My education was obviously wasted. Further Update I’ve now received a further email (which contradicts the last one) to say that shipping costs have not been refunded. The bottom line is I have still not received a full refund for goods which were never delivered. Update I can assure you that the perfume was not delivered, nor was delivery attempted. The small bottle of perfume would fit through our letter box. I was told that it had been held up at the docks and could not be delivered. Not my fault. Also charged VAT for an item that I never received because it had already been paid to the government. Absolute rubbish. VAT is not payable in advance nor is it paid on undelivered goods. I hope my review and the response by FragranceX is helpful of you are thinking of ordering from this outfit. 😱

I love the selection of perfumes. The prices range but had quite a few options to choose from. I've already been back to order more!

It was an easy transaction and the package arrived way earlier than expected.

VERY FAST DELIVERY , VERY HAPPY WITH PRODUCT , WILL BE A RETURN CUSTOMER !!!