drywallpaint S.
Everything are perfect and original…
Everything are perfect and original products, I'll be buying aging

FragranceX is listed under Cosmetics & Makeup.
FragranceX (fragrancex.com) has 21,779 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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drywallpaint S.
Everything are perfect and original products, I'll be buying aging
Diane M.
The perfume smells off. I bought Femme by Rochas as my mother wore it. I can only get it online so chose fragrance X. It came in a cardboard box, in a cardboard box. Smells disgusting, like I'd bought it in the 80's. Femme had a beautiful almost sweet smell so I'm disappointed to have wasted money.
Response from FragranceXJan 24, 2023
Thank you for your order and review. We are truly sorry you are unhappy with your product. We are happy to assist you with a return. We have a 30-day money-back guarantee that you can definitely take advantage of. I have emailed you a prepaid return label to send any unwanted items back to us. If you have any questions, please contact us. We are happy to help!
Kathleen Lesley T.
Good product's
Nuray R.
I bought Scandal by night by JPG from Fragrance and after 1 months I haven't recieved it. Then I messaged to their customer service and the agent insisted on not refunding my money. Then suddenly it appeared next to my door. In the meantime I wrote several mails but they haven't refunded me my money. Then this mail.. guess what?! It was fake. I wanted a refund asap. But still they are not refunding my money despite that picture. I won’t return it as they asked it. Because it took me 25 mails to get it( even the fake one). I only want my money
Response from FragranceXJan 23, 2023
We only stock products that are 100% authentic and original brand names. We do not sell any knockoffs or imitations. We also have a 30-day money-back guarantee (see our site for details.) If you have any questions, please contact us. We are happy to help!
Joseph A.
Didn’t receive my order
Response from FragranceXJan 23, 2023
Thank you for taking the time to give us a review. I do apologize you feel this way. We do strive to make sure all our customers are taken care of. Please note that your bank has declined the charge. Please email or call us with a different credit card, or please contact your bank to see what the problem is with the card. I look forward to hearing from you.
Nicholas O.
So far been buying from FragranceX for years and haven't had an issue. Will keep doing business.
Response from FragranceXJan 23, 2023
Thank you for taking the time to write a review. We appreciate the feedback. We are happy to hear that you that you are a loyal customer. We look forward to serving you again soon. Have a wonderful week.
D. B.
The perfume I purchased is defective. It does not smell like the one I bought some years back. It has an unpleasant smell.
Response from FragranceXJan 23, 2023
Thank you for taking the time to give us a review. We only stock products that are 100% authentic and original brand names. We are truly sorry you are unhappy with your product. We are happy to assist you with a return. I have emailed you a prepaid return label for you to return the item for a full refund. If you have any questions, please contact us. We are happy to help!
Jorge L.
He tratado de realizar un pedido en cuatro horas Casio es en Fragancex y no ha sido posible lograrlo. Las dos primeras trate de pagar con PayPal y fueron canceladas porque la dirección de envío no era una dirección segura en PayPal. Agregué la dirección para la tercera ocasión y no sólo volvieron a cancelarla sino que me respondieron qie no podrían aceptar pagos como n mi cuenta en PayPal. Ahora volví a realizar el pedido pagando con mi tarjeta de crédito y me están pidiendo un código que supestamente debe dar mi banco y el cual no me ha llegado y no se cómo obtener. Nunca me había pasado esto con ninguna otra compra.
Response from FragranceXJan 23, 2023
Gracias por tomarse el tiempo para darnos una evaluación. Le pido disculpas que se sienta de esta manera. Nos esforzamos para asegurarnos de que todos nuestros clientes sean atendidos. Esto es para la seguridad del titular de la cuenta. Actualice la dirección en PayPal a la dirección a la que está intentando realizar el envío y el pedido se procesará SIN problemas. Me temo que actualmente no podemos enviar su pedido fuera de la dirección "segura" que está registrada en PayPal. Su pedido ha sido cancelado y reembolsado en su totalidad. Si desea pagar con PayPal, comuníquese con PayPal para cambiar su dirección segura a la ubicación de envío deseada y luego reemplace su pedido. Alternativamente, puede reemplazar su pedido con una tarjeta de crédito válida. Asegúrese de ingresar la dirección de facturación correcta asociada con la tarjeta de crédito al realizar el pedido.