FragranceXReviews of fragrancex.com

As usual the order arrived promptly and was correct..

I’m not one to write reviews ever, let alone negative ones, but my experience wasn’t the greatest. To begin, I had placed an order for two Mancera perfumes: Instant Crush and Roses Vanille. After completing my order, there was a pop-up on the screen to add another Mancera perfume to the order, thus charging my card AGAIN. There was no way to exit out of the page, so I clicked on it thinking I’d be taken to another page first before they added the perfume to my already existing order and charging my card. Instead, it merely charged my card again. Fast forward, I obviously didn’t want the extra Instant Crush perfume and the Roses Vanille was too sweet for me, so after receiving my package, I wanted to return the two perfumes. I was not given a return label, so I had to call in to get one. I explained the whole situation to the rep I talked to, and they were very helpful. But somehow they only noted that I was returning the extra Instant Crush (but I only found that out today, a few months later.) When I was sending off the items to be returned, I put both the Instant Crush and the Roses Vanille in the same box and taped it shut, with the return label. But after several weeks, I noticed that I had only received a refund for $150.83cad. Which was neither the total of the Instant Crush, nor the Roses Vanille (so pretty much, I wasn’t refunded what I should have been. Even with deducting shipping, the totals should have been different.) Today I called to see what had had happened, and they reported that only one perfume showed up at their warehouse, which was the extra Instant Crush. The representative said there was no Roses Vanille that had been accounted for and there was nothing they could do to help. So pretty much, $140cad down the drain. I’ve only had positive experiences with FragranceX up until this point, but I’m really disappointed. I don’t have $140 to waste like that, and would have at least liked some kind of compensation, seeing as I had done everything necessary on my end.

Really poor customer service. My order was declined because on my PayPal there was my previous address. Fine. This was swiftly changed by me, but they have cancelled my order and reversed the transaction. Fine. Tried to re-order the same exact product and it was more expensive. I contacted the “customer service” and started a conversation in which I was explained more than once that is a normal thing that prices fluctuate. I asked at least 2times to escalate my query to a higher level for resolution and this was ignored. They prefer to lose a customer instead of matching the price to the original advertised. Plus negative feedback of social medias. and that says it all. I would not recommend this headache for an order, I cannot imagine what would I have to go though if the product that I could order wouldn’t arrive.

It all started when I paid 13k+ instead of 12k because of the currency difference. Their courier lost the parcel, they offered to wait when the perfume will be back in the store or send me part of the order (this is after a month of searching for my order) Then they said they could not send only part of the order and decided without my approval to refund my money and they are sorry that I just have to lose money! If you order from another country, be prepared to lose the amount of currency difference without getting perfume. I ended up with a headache and lost money.

Yes, I received my order thanks.

This is a beautiful perfume and bottle for not just men but woman too

Underwhelming scent Can barely smell; must be old. I threw it away.

Toujours satisfait dans le passé car maintenant impossible de ce connecter malgré que nous recevons des mails de leur part