Amanda A.
What use is a 100% satisfaction guarantee
My husband order me Michael Kors Glam Jasmine perfume as a Christmas gift. When it arrived it looked authentic but on opening it smelt different from usual ( I have been using this perfume for years!) and was a different colour. I contacted the company and they were very helpful and said that they would send me a return label which they did and I would get the refund once they received the parcel. I had a confirmation to say the parcel had been signed for a few days later so made contact with the company to ask about the refund. I was told on numerous occasions that the package was only in England and that it had to be in America. Months went by and I checked frequently. Each time I was told the same. After 6 months I went through my credit card to claim the money back. I still haven't not had any correspondence from FragranceX but I have now received the refund from my credit card. My advice is think very carefully about using this company and I certainly wont be and would never recommend. I have spent hours of time messaging and the only response I ever got was "Per our last e-mail, we will process the refund once we receive it back to our USA warehouse. We thank you for your patience. Please let me know if you need further assistance." How long does a parcel take to get to the states? A 100% satisfaction guarantee is useless if this is a common occurrence!
Response from FragranceXAug 22, 2023
Hello! We appreciate the valuable feedback that you have shared with us. We deeply regret any confusion or inconvenience that may have arisen during the return process. It is never our intention to cause any inconvenience, and we assure you that we will carefully consider your feedback to enhance our service. If you have any further queries regarding the transaction, we kindly request that you directly contact your financial institution. Once again, we sincerely apologize for any inconvenience this may have caused.