FragranceXFragranceX is listed under Cosmetics & Makeup.
FragranceX (fragrancex.com) has 21,779 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Cecilia K.
Good products except for Windsong body spray it's the smallest container I've ever seen for such a BIG price.I deserve a refund on this thing for sure. Be sure to check the amount in the container before buy it.
Response from FragranceXDec 26, 2023
Hello! Thank you for your 5-star review and I am sorry to hear about the size discrepancy. Please reach out to [email protected] for further assistance on this issue. Have a great day!
Tayo J.
Please every One desist from buying from fragrance X, I bought Nishane Hacivat and Hundred silent ways, i took the liberty to visit self-ridges store to try on the same parfum extrait to compare but they smell nothing like same , i have been ripped off £400 for both i could have just bought from self-ridges for couple of quid more.. bottom line i was sold ordinary alcohol spray, and i heard the return process is tedious and they never refund.. please be aware every one they sell fakes stay off ..
Response from FragranceXDec 26, 2023
Dear Tayo, We sincerely apologize for any dissatisfaction you've experienced with your recent purchase from FragranceX. We understand the importance of the authenticity of the fragrances we sell, and we assure you that we source our products directly from authorized distributors and reputable suppliers. However, we acknowledge your feedback. If you believe that the items you received do not meet your expectations or are not as described, we encourage you to initiate the return process. Our goal is to ensure your satisfaction, and we have a return policy in place to address such concerns. Please contact our customer support team at [email protected] to start the return process. We will do our best to resolve this issue promptly and provide you with a satisfactory solution. Once again, we apologize for any inconvenience this may have caused, and we appreciate your understanding.
Queen B.
The product is not genuine. The company is based in the US so although they are happy to offer a refund, it’s not possible to return from the UK without huge shipping costs due to perfume being a prohibited item. I think they most likely realise this and that the customer is unlikely to return the item. £160 wasted but a lesson learned.
Response from FragranceXDec 23, 2023
Hello, Thank you for your review. We value your feedback and are sorry to hear about your product dissatisfaction. We exclusively carry 100% authentic and original brand name products. If you decide not to keep the item, we encourage you to take advantage of our 30-day return policy and a refund will be issued to your original payment method. In case you have additional questions, please do not hesitate to contact us.
Darik D.
Fast shipping and a good sale price.
Response from FragranceXDec 26, 2023
Hello! Thank you for your outstanding 5-star review! We greatly appreciate your support and are delighted to know that you had an exceptional experience with us. We look forward to your next order!
Dade-Way G.
Great selection, user friendly website, and discounted prices on the two bottles of cologne that I chose. I’ll be back soon for more.
Response from FragranceXDec 21, 2023
Hello! Thank you for your outstanding 5-star review! We greatly appreciate your support and are delighted to know that you had an exceptional experience with us. We look forward to your next order!
willllllp
I received my order with the box halfway open and the cap was off aswell as the liquid of my cologne was all over the place, but that being said nothing broke.
Response from FragranceXDec 21, 2023
Hello, Thank you for taking the time to share your thoughts. We genuinely appreciate your feedback and regret the condition in which your order has arrived. Please reach out to our Support team at [email protected] for further assistance. Please make sure to include details of your order and images of the package received. Wishing you a wonderful day!
Eugenie W.
I received my order on time no long waiting
Response from FragranceXDec 21, 2023
Hello! Your 5-star review is truly appreciated! We're grateful for your support and thrilled to hear about your fantastic experience. We can't wait for your next order!
Michael P.
Awesome product. Well packaged. Came with the time period. Highly recommend.
Response from FragranceXDec 21, 2023
Hello! Your 5-star review is truly appreciated! We're grateful for your support and thrilled to hear about your fantastic experience. We can't wait for your next order!
