FragranceXFragranceX is listed under Cosmetics & Makeup.
FragranceX (fragrancex.com) has 21,779 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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James W.
It’s the 13th of October and I haven’t received my order
Response from FragranceXOct 14, 2026
Hi James! We’re sorry your order hasn’t arrived yet. We understand how frustrating it is to wait this long, and we apologize for the inconvenience. Please contact our customer service team so we can review the shipment status and assist you.
Michael Q.
My order was placed on September 29 and it’s now October 13 and I still yet to receive my shipment. I reached out and asked about it and never got any response so I’d have to say that my last order and the experience with that was horrible. I hope to receive my shipment at some point.
Response from FragranceXOct 14, 2026
Hi Michael! We sincerely apologize for the delayed delivery and for not responding to your inquiry. We understand how frustrating this experience must have been. Please contact our customer service team again so we can look into your order and help you with an update.
henry W.
I've never ran into this issue ordering before. My cologne sat in the warehouse for over a week before it was actually taken to the post office. Normally I have my items delivered within 2 days. They say 5-8 days before shipping, sorry not a fan of that at all considering previous purchases were nothing like this one. I ordered on September 29 and it was just delivered today October 13
Response from FragranceXOct 14, 2026
Hi Henry! We’re sorry your order took so long to leave the warehouse, especially when you were used to receiving your purchases much sooner. We understand your frustration and appreciate you sharing these details. Your feedback is important to us.
Constance W.
Placed an order several weeks ago and still haven't received it.
Response from FragranceXOct 14, 2026
Hi Constance! We’re sorry you’re still waiting for your order after several weeks. We understand how frustrating this must be. Please contact our customer service team so we can investigate the delivery status and assist you.
Keith S.
Shipping is a big problem took three weeks for me to receive my order
Response from FragranceXOct 14, 2026
Hi Keith! We’re sorry your order took three weeks to arrive. We understand how disappointing such a lengthy delivery time can be and appreciate you bringing this to our attention.
Richard C.
1,2,&3. 1) Great service. 2) Excellent price. 3)quick delivery. Love it! Alice
Response from FragranceXOct 14, 2026
Hi Richard! Thank you for your wonderful feedback! We’re delighted that you enjoyed our service, prices, and quick delivery. We truly appreciate your support! ✨
LZ C.
I ordered on 9/29 and received my package on 10/11 unacceptable wait and no updates with no answers, and it was a gift which was delayed. I understand late deliveries
Response from FragranceXOct 14, 2026
Hi LZ! We’re sorry your package arrived later than expected, especially since it was intended as a gift. We understand how frustrating it is not to receive timely updates or answers. We sincerely apologize for the inconvenience and appreciate your feedback.
Douglas E.
I have not received my bottle of Polo yet. More than two weeks. Douglas Ekman
Response from FragranceXOct 14, 2026
Hi Douglas! We’re sorry you haven’t received your order yet. We understand how frustrating it is to wait more than two weeks for a delivery. Please contact our customer service team so we can look into the status of your shipment.
