All Fake do not buy from this site far from the genuine article.
The product is not genuine. Brought Annie perfume set. Terrible quality.
Response from FragranceXSep 17, 2024
Hello Dorothy,
Thank you for taking the time to share your feedback. We are sorry to hear that you were not fully satisfied with the Annie perfume set you received. At FragranceX, we guarantee that all of our products are 100% authentic, brand-name fragrances, and we take the quality of our products very seriously.
We’d love the opportunity to make things right for you! Please reach out to us at your earliest convenience at [email protected] so we can assist you further and provide return instructions.
We appreciate your business and look forward to resolving this for you.
JB
Jan B.
Good prices on brand-name perfumes
Prices, service good. Delivery speedy. Everything as promised and in good shape.
Response from FragranceXSep 16, 2024
Hello Jan,
Thanks for the great review! We’re glad you’re happy with our prices, service, and speedy delivery. We look forward to your next order!
CN
Cung N.
I’m happy with my order
Excellent.
Response from FragranceXSep 16, 2024
Hello Cung,
Thank you for your review! We’re so glad to hear you’re happy with your order. We appreciate your support!
JC
Jamall C.
Always prompted and on time orders…
Always prompted and on time orders packaged very well
Response from FragranceXSep 16, 2024
Hello Jamall,
Thanks for your review! We’re glad to hear your orders have been prompt and well-packaged. We appreciate your support!
RC
Robert C.
I ordered from them 4 times
I ordered from them 4 times. The first time went very smoothly. The second time they asked for a security code that noone has ever asked for ever.. even when spending thousands of dollars. I have never heard of a 6 digit verification code from Mastercard before this. Even capital one had no idea how to get the code. 3rd time the order was canceled because I requested a different ship to. 4th time I used PayPal. They canceled it. Didn't notify me. It wasn't until I checked on status that I saw it's canceled and I haven't even received a refund. This is crazy. I have beg them to order something. I used 2 email addresses when ordering by the way when I decided to use PayPal instead.
Response from FragranceXSep 16, 2024
Hello Robert,
After reviewing your account, it appears that only two orders were placed with us in the last 12 months. One of those orders was successfully completed on July 28th, 2024. However, your second order was canceled and fully refunded on September 9th, 2024. We also sent an email on September 13th, 2024, explaining the reason for this cancellation.
Please feel free to place the order again once the reason for the cancellation has been addressed. Should you need any further assistance, don't hesitate to email us at [email protected].
Thank you for your understanding.
MM
Macdonald M.
I'm very disappointed and I don't think ill be coming back…
I'm very disappointed and I don't think I'll be returning. I bought two colognes on August 29, and the next day I received an email stating that my order was on hold and that I needed to provide a six-digit authorization code. I didn't know what this was, and the bank had no idea either. FragranceX then canceled the order and told me that the money would be refunded to my account within 1-10 days. I don't understand why the refund process takes so long, and it's already the 10th day with no refund yet. Additionally, their communication is poor and seems like AI-generated text. This has been a bad experience, especially since I was considering purchasing from them again, as I have been eyeing their website for a while.
Response from FragranceXSep 16, 2024
Hello Macdonald,
We sincerely apologize for the inconvenience and frustration caused by your recent experience with us. After reviewing your account, our records indicate that a full refund for your order was successfully processed on September 2nd, 2024. We understand that refund processing times can vary depending on your bank, and we regret that it has taken longer than expected.
Regarding the six-digit authorization code, on certain occasions, our billing department requires cardholders to provide additional information from their bank to verify their identity as the legitimate cardholder, which was the case here. We also provided alternative verification methods via email, but since we didn’t hear back from you, the order was ultimately canceled.
We’d love for you to consider placing the order again at your earliest convenience. Should you encounter any issues with future orders, please feel free to email us at [email protected], referencing this complaint, and we’ll do our best to make things right for you!
Thank you for your understanding, and we hope to have the opportunity to serve you again.
JH
Joe H.
Pretty quick delivery
Pretty quick delivery
Response from FragranceXSep 16, 2024
Hello Joe,
Thanks for your review! We’re glad you enjoyed the quick delivery.
CU
customer
Smooth and on time .
Smooth and on time .
Response from FragranceXSep 16, 2024
Hello,
Thanks for your review! We're happy to hear everything went smoothly and on time.
