FragranceXReviews of fragrancex.com

Response from FragranceXNov 20, 2025

Hi Jeanne! 😞 We are very sorry to hear about the issue with your fragrance. We want to assure you that we do not sell knockoffs and have been a trusted online retailer since 2001. We also see that an agent has already advised you on how to proceed with a return so we can assist you further. If you need any more help, please feel free to reach out to us!

Response from FragranceXNov 20, 2025

Hi Ida! 😊 Thank you for your feedback. We are sorry to hear the Versace bottle was smaller than you expected. If you ever need help checking sizes or product details before ordering, we will be happy to assist you!

Response from FragranceXNov 20, 2025

Hi RJ! 😞 Thank you for your feedback. We are happy to hear that the Bad Boy Extreme and Guess Gold were a hit for your birthday celebration. We are however very sorry that the gift wrap and note did not meet your expectations. That is not the experience we want for our customers. If you ever need help with future orders or have questions about our gift options, we will be glad to assist you!

Response from FragranceXNov 20, 2025

Hi there! 😞 We are very sorry to hear about the experiences you described. This is absolutely not the service we want our customers to have and we understand how upsetting both situations must have been. Regarding the previous delivery issue, we always rely on the carriers tracking information to investigate misdeliveries, and we are sorry if the explanation provided at that time did not feel fair. If you contact us at [email protected], our team will look into this for you and provide a clear explanation and next steps. We apologize again for the frustration this has caused and we hope we can resolve this for you!

Response from FragranceXNov 20, 2025

Hi John! 😞 We are very sorry to hear about your concern. We want to assure you that we do not sell knockoffs and have been a trusted online fragrance retailer since 2001. All our products are guaranteed authentic. For future reference, if you are ever not pleased with an order, you can always contact us so we can review the issue and provide return instructions if needed. If you need any assistance now, please feel free to reach out!

Response from FragranceXNov 20, 2025

Hi Deidre! 😊 That sounds amazing! We are so glad you loved your scents and even happier that your colleagues enjoyed them so much too. Sharing coupons is a fun bonus! Thank you for spreading the fragrance love!

Response from FragranceXNov 20, 2025

Hi Nicole! 😞 We are very sorry for the inconvenience with your orders being canceled. Our system sometimes requires an approval or verification step for security purposes. We emailed you regarding this process but did not receive a response, which caused the order to be canceled automatically. If you still need help placing your order, please email us at [email protected] and we will be happy to assist you!