C B.
I was exchanging a defective Xmas gift…
I was exchanging a defective Xmas gift for my husband and the saleswoman was gracious and polite. She gave me several options for my exchange and helped with finding a new fragrance.

Founded in 1990, The Fragrance Outlet, Inc. owns and operates over 110 Fragrance Outlet and Designer Fragrances stores. Our first store, Fragrance Outlet, made its debut in November 1990 in Potomac Mills Mall, just outside of Washington, D.C.The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.
Fragrance Outlet (fragranceoutlet.com) has 16,738 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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C B.
I was exchanging a defective Xmas gift for my husband and the saleswoman was gracious and polite. She gave me several options for my exchange and helped with finding a new fragrance.
Cami
My return of a gift was handled just perfectly! I left with a new scent that I love, very helpful and kind
Robert L. F.
I found what I was looking for and at a great price!
Valued C.
Service was outstanding
Valued C.
Farida was beyond exceptional. She was fast, knowledgeable, and very patient.
BRIANA R.
Great selection and even better customer service!
Brenda A.
The salesperson was attentive and knew the merchandise well.
Valued C.
Should be able to get a refund on unopened packages like the one I tried to return. Shouldn’t have to exchange for some off brand. Dont expect “Outlet” prices, most fragrances can be found online at bigger discounts or heck, even Ross or Marshalls.
Response from Fragrance OutletJan 10, 2024
We are sorry to hear that you are not 100% satisfied with your experience with us. I assure you that we have addressed this issue with relevant team members and are actively working on making sure these kinds of situations happen as infrequently as possible. We hope that you will give us another chance and continue to trust us as your fragrance retailer. Thank you! Your feedback helps us do better.