Valued C.
This is my second time in this store…
This is my second time in this store and the lady that works is terrible the first time she was rude and basically pushed us out the door. This time around the guy that was there helping us was wonderful and helpful. When it came time to check out I asked him to do separate transactions cause I wanted two separate checks as one of them was for my aunt to pay me back, he started to do just that and then the lady came and took over for him… when he was doing just fine - and refused to do my purchase that way. She even told me several times (because I asked her several times having delt with her before) that she would give me a separate receipt - but she didn’t. She gave me a separate credit card receipt, meaning she swiped my credit card twice but on the actual itemized receipt it showed all the purchases together. She is terrible and I can honestly say that next time I go if she is there I’ll just go somewhere else to buy.
Response from Fragrance OutletJan 10, 2024
We are sorry to hear that you are not 100% satisfied with your experience with us. I assure you that we have addressed this issue with relevant team members and are actively working on making sure these kinds of situations happen as infrequently as possible. We hope that you will give us another chance and continue to trust us as your fragrance retailer. Thank you! Your feedback helps us do better.