Valued C.
Great customer service.
Great customer service.

Founded in 1990, The Fragrance Outlet, Inc. owns and operates over 110 Fragrance Outlet and Designer Fragrances stores. Our first store, Fragrance Outlet, made its debut in November 1990 in Potomac Mills Mall, just outside of Washington, D.C.The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.
Fragrance Outlet (fragranceoutlet.com) has 16,738 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Valued C.
Great customer service.
Mr.JermaineLowery
The sells representative was awesome.
Danell M.
Excellent customer service from Shanell! Her expertise was precise and exquisite. She took her time with me and it paid off. Thank you.
Valued C.
Love the fragrance and customer service
Valued C.
After leaving the store for 10 minutes I wasn’t able to return the unopened fragrance!
Response from Fragrance OutletJan 19, 2024
We are sorry to hear that you are not 100% satisfied with your experience with us. I assure you that we have addressed this issue with relevant team members and are actively working on making sure situations happen as infrequently as possible. We hope that you will give us another chance and continue to trust us as your fragrance retailer.
Valued C.
It started out horribly (which is why this review isn't a 5). The one lady who was there, first didn't acknowledge me. Then she decided to have a personal call on her phone instead of helping me. It finally clicked in her head she needs to help me, the customer, and hung up. Then once she started helping me, her customer service was great. Especially when she realized that I wasn't just there to stare at the perfumes, but an actual paying customer, she turned on the charm even more. I will be going back despite this experience because they do have good sales and great selection of perfumes.
Valued C.
I lost my recent and they took time to look up my recent so I could exchange.
FragraceAdmirer
My family were greeted nicely and helped with patience and understanding of what we were looking for. Thank you, we will be back as soon as we can.