Joe Marshall Valued C.
The helpful customer service.
The helpful customer service.

Founded in 1990, The Fragrance Outlet, Inc. owns and operates over 110 Fragrance Outlet and Designer Fragrances stores. Our first store, Fragrance Outlet, made its debut in November 1990 in Potomac Mills Mall, just outside of Washington, D.C.The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.
Fragrance Outlet (fragranceoutlet.com) has 16,738 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Joe Marshall Valued C.
The helpful customer service.
Valued C.
Customer service
emi L.
They are definitely selling fake and damaged items ( imitation) I just bought 2 colognes and one was not sealed properly and it was leaking. The other one ( luckily I had the old bottle to compare) 1.the scent was slightly different 2.the label was crooked and letters were fading away 3.the box was obviously repacked because once I opened the box, the place where the cologne was laying it was torn in few different places 4.the spring section is bigger than the original store bought cologne I wish I could attach the pictures and videos
Response from Fragrance OutletJul 18, 2024
Thank you for leaving your review! We are sorry to hear that you are not 100% satisfied with your purchase. We have been in business for over 30 years and are dedicated to customer satisfaction. We only sell guaranteed 100% authentic merchandise purchased directly from either the manufacturer or purchased from one of their world-wide reputable distributors. Please contact our our Customer Service Department, at our toll-free number, 1 (888) 919-6613, Monday thru Friday, 9:00 am to 5:00 pm., and we'll be happy to assist you with the issue at hand. Thank you. Fragrance Outlet Team
Valued C.
Great customer service , excellent fragrance at the best price
Valued C.
Great customer service! The gentleman that helped me was fun, energetic and super helpful !!
Valued C.
This was my first time in the store, and I really appreciated finding the perfume I was looking for and picking up a nice recommendation. Thank you!
Mariangeles
Great customer service and friendly. Betty was taking care of me and she was very knowledgeable and super friendly as well as polite and helpful. It was my first time ever being there but I will definitely be back.
M. A.
Very helpful associate