Fragrance OutletReviews of fragranceoutlet.com

Great service and sales team was awesome!

When I was in the store in April, they showed me the cologne I wanted and the gave me a different version of the cologne. When I realized it a week later when I gave it as a gift, I went back to the store to exchange it for the correct bottle. I was told they did not have the cologne in stock and they took my number to call me when it arrived in stock, which they said would be within the week. A week later I had not heard so I called to see if it was in stock. They told me it never came in with their delivery and they would call me when it does. I followed up for the next two weeks and both times told it still wasn’t in and both times was told they still have my info and would call me as soon as it comes in. I did not call for the rest of the month of May. I called Thursday this week and was told they do have it in stock, they had one bottle left. I asked them to hold it for me as I had been waiting since April. They told me they could. When I went on Friday to exchange, the lady who initially said they could exchange it told me they no longer could since it had been over 30 days. I explained that they never called me and I had to keep following up in order to find out when it was in stock. She said she did try once and never got through but they would go ahead with the exchange. It took her over an hour to figure out how to process the exchange and then when she finally did, she said that it would be an additional $26. I told her they were the same price when I was in back in April, she said there was nothing they could do, so I was either stuck with the wrong bottle of cologne or pay the extra money to get the correct cologne. I will never shop here again.

The service was excellent, the girl who served me had very good perfumes and was super friendly.

Great customer service

Staff is always helpful and friendly

It was a great experience

Customer service was great and the rep answered all my questions I had and his recommendations were good.

Everything was great. Clean store, customer service was excellent.