Keith M.
I think everything starts with your…
I think everything starts with your employees, The young lady was very knowledgeable and helpful she made my experience in the store awesome i will definitely come back to that location awesome employee.

Founded in 1990, The Fragrance Outlet, Inc. owns and operates over 110 Fragrance Outlet and Designer Fragrances stores. Our first store, Fragrance Outlet, made its debut in November 1990 in Potomac Mills Mall, just outside of Washington, D.C.The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.
Fragrance Outlet (fragranceoutlet.com) has 16,738 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Keith M.
I think everything starts with your employees, The young lady was very knowledgeable and helpful she made my experience in the store awesome i will definitely come back to that location awesome employee.
Kevin G.
Exelente atencion y buenas recomendaciones
Barbara
Shopping and delivery went well!
Robert
Good customer service, competitive prices
RNC
one of the fragrances I purchased was a 'dud' - meaning when I got home to use it, it did not smell the same as in store and, in fact, smell cheap and like bug spray. This was over $100 wasted.
Response from Fragrance OutletAug 18, 2025
We are sorry to hear that you are not 100% satisfied with your purchase. Please contact us at [email protected] to further assist you. We are available 9am-5pm EST. Thank You Fragrance Outlet Customer Service
Valued C.
Some of the best customer service you will get
Wolf P.
Before you buy anything make sure you check the prices online I paid a twice what I should have paid (even after the "discount") please be aware of what you are buying and what the price should be. Staff are nice and store is nice but prices are not nice. See below how much I paid for the stuff and this is how much it is on Amazon (directly through the manufacturer store on Amazon not a third part seller! You could get it for cheeper on Amazon if I wanted to make sure it was directly from the manufacturer) and they do not offer any type of refunds at all so I'm going to have to do a charge back and dispute it.
Response from Fragrance OutletAug 18, 2025
We appreciate you taking the time to leave us a review! Our products are priced competitively for the market in which they are sold. Taking advantage of our current promotion of Buy 1, Get 1 50% off, is how our customers can really see a value. We also stand by all of our products and can guarantee authenticity and quality of our products. We hope you'll give us another chance as your fragrance retailer! Thank you, Fragrance Outlet Team
Miguel T.
Great customer service