Valued C.
I had to make three trips to the shop…
I had to make three trips to the shop because two bottles were leaking. I currently still have a bottle that’s leaking and I had to return the second cologne cause it smelled like bug spray and the owner there didn’t seem to care about customer service. I would not buy from the shop in future. I drove from Highlands Ranch all the way to Castle rock I don’t think the owner of the shop understands anything about customer service and is very cut-throat. I was turned off by this shop. I will stick to the Mall its safer and authentic and I never have these problems …
Response from Fragrance OutletOct 1, 2025
We are sorry to hear that you are not 100% satisfied with your experience with us. I assure you that we have addressed this issue with relevant team members and are actively working on making sure these kinds of situations happen as infrequently as possible. We hope that you will give us another chance and continue to trust us as your fragrance retailer. Thank you! Your feedback helps us do better.


