Jennifer
The female associate handled a purchase…
The female associate handled a purchase for my son and me and was incredibly knowledgeable for both. Informative but no pressure. We both left with a fragrance we really liked.

Founded in 1990, The Fragrance Outlet, Inc. owns and operates over 110 Fragrance Outlet and Designer Fragrances stores. Our first store, Fragrance Outlet, made its debut in November 1990 in Potomac Mills Mall, just outside of Washington, D.C.The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.
Fragrance Outlet (fragranceoutlet.com) has 16,738 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Jennifer
The female associate handled a purchase for my son and me and was incredibly knowledgeable for both. Informative but no pressure. We both left with a fragrance we really liked.
Lillian
Sell person gave me options and was patent. And very nice.
Robbin R.
Had a great shopping experience. Loved my purchase
Valued C.
Great service.
Andrew
Knowledgeable staff smooth process
Ezequiel
Our time there is always amazing. The customer service is always great and helpful! They take there time to show us the best fragrance that suits us
Charlyn O.
Came in and all associates were already busy which was fine. Nobody greeted us but 3 other groups of individuals that Came in after my husband and I were greeted and helped before us. We ended up having to pay attention to who was checking out and grabbed him immediately and told him, "we need to be helped next", as more people started coming in we were tired of getting bypassed as I knew exactly the bottle of perfume I wanted without needing to test. I would've given a 1 star but the associate that finally helped us was polite. Once we were helped, we were in and out in 5 minutes and upset we waited over 30 minutes and had to advocate for ourselves that, hey we've been here way before these other folks when we shared eye contact with at least 3 associates once we walked in, we felt profiled as my husband and I do look young but we're not. Not sure if I would go back.
Response from Fragrance OutletNov 5, 2025
We are sorry to hear that you are not 100% satisfied with your experience with us. I assure you that we have addressed this issue with relevant team members and are actively working on making sure these kinds of situations happen as infrequently as possible. We hope that you will give us another chance and continue to trust us as your fragrance retailer. Thank you! Your feedback helps us do better. Perfumania Team
Valued C.
Friendly customer service